Rulings (10)
  • Banquist Ltd t/a Winedrops

    • Upheld
    • Social media (paid ad), Email
    • 05 November 2025

    Two emails and a paid-for Instagram ad for an online wine retailer made misleading and unsubstantiated claims about the origin of their wine. They also failed to make clear the basis of the price comparisons and the significant conditions of the promotion.

  • Beautaholics Ltd

    • Upheld
    • Social media (paid ad), Website (own site)
    • 05 November 2025

    A paid-for Meta ad and a website page for a hair and skincare retailer which featured an LED facemask made medicinal claims for a product that was not registered with the Medicines and Healthcare products Regulatory Agency (MHRA) and didn't have the applicable conformity marking.

  • Cleriva t/a NovaFlow

    • Upheld
    • Social media (paid ad)
    • 05 November 2025

    Two paid-for Facebook ads for a sinus clearing device made medical claims for a product that did not have the applicable conformity marking and was not registered with the Medicines and Healthcare products Regulatory Agency (MHRA).

  • Invention Works BV t/a Silk’n

    • Upheld
    • Social media (paid ad), Website (own site)
    • 05 November 2025

    A paid-for Meta ad and website page for a hair and skincare tool retailer, which featured an LED facemask, made medicinal claims for a product that was not registered with the Medicines and Healthcare products Regulatory Agency (MHRA) and did not have the applicable conformity marking.

  • Luyors Retail Inc

    • Upheld
    • Social media (paid ad)
    • 05 November 2025

    A paid-for Meta ad for a retailer of LED therapy tools, which featured an LED facemask, made medicinal claims for a product that was not registered with the Medicines and Healthcare products Regulatory Agency (MHRA) and did not have the applicable conformity marking.

  • On The Beach Ltd

    • Upheld
    • Website (own site), Television
    • 05 November 2025

    A TV ad and two website pages for On the Beach misleadingly implied that all consumers with eligible bookings would receive free airport lounge access.

  • Project E Beauty LLC

    • Upheld
    • Social media (paid ad), Website (own site)
    • 05 November 2025

    A paid-for Meta ad and a website page for a hair and skincare retailer, which featured an LED facemask made medicinal claims for a product that was not registered with the Medicines and Healthcare products Regulatory Agency (MHRA) and did not have the applicable conformity marking.

  • RTSB Ltd

    • Not upheld
    • Social media (influencer or affiliate ad)
    • 05 November 2025

    A YouTube ad for Match Bingo, which featured the Tottenham Hotspur football team, was not inappropriately targeted to under-18s.

  • Stove Industry Alliance Ltd t/a Stove Industry Association

    • Upheld
    • Website (own site)
    • 05 November 2025

    A website for the Stove Industry Association made unsubstantiated claims that modern stoves emitted significantly lower emissions than open fireplaces or older stoves, and that they were a low-emission way to heat a home. It also failed to make the basis of comparative environmental claims clear. 

  • persons unknown t/a Arthur Mystery Book

    • Upheld
    • Game (mobile/app)
    • 05 November 2025

    An in-game ad for a mobile game app was socially irresponsible and likely to cause serious and widespread offence by objectifying and sexualising women and featuring a harmful gender stereotype. 

Informally resolved (10)
  • BrewDog plc

    • 05 November 2025
    • Number of complaints: 1

  • Buoycatcher Ltd

    • 05 November 2025
    • Number of complaints: 1

  • Buy It Direct Ltd

    • 05 November 2025
    • Number of complaints: 1

  • Diageo Great Britain Ltd

    • 05 November 2025
    • Number of complaints: 1

  • Gemporia Ltd

    • 05 November 2025
    • Number of complaints: 1

  • Identicare Ltd

    • 05 November 2025
    • Number of complaints: 1

  • Illva Saronno SpA

    • 05 November 2025
    • Number of complaints: 1

  • Isobel Lorna t/a isobellorna_

    • 05 November 2025
    • Number of complaints: 1

  • Moonpig.com Ltd

    • 05 November 2025
    • Number of complaints: 1

  • Supergroup Internet Ltd t/a Superdry

    • 05 November 2025
    • Number of complaints: 1