Rulings (9)
  • Centre of CPD Excellence

    • Upheld
    • Website (own site)
    • 18 March 2026

    A website for an accreditation company made misleading claims it had panels of specialists, independent industry experts, accreditation against internationally recognised standards and official relationships with insurance partners.

  • Digital Vapers

    • Upheld
    • Leaflet
    • 18 March 2026

    A leaflet for a vape retailer featuring colourful cartoon-style fruit characters broke the rules by being likely to appeal particularly to people under 18 years of age.

  • Eastern Savings and Loans Credit Union

    • Upheld
    • Social media (paid ad)
    • 18 March 2026

    A paid-for Facebook ad for a credit union irresponsibly encouraged the purchase of non-essential items through the use of credit, particularly in relation to funding Black Friday and Christmas purchases.

  • Grind Coffee Roasters Ltd t/a Grind

    • Upheld
    • Website (own site)
    • 18 March 2026

    An ad on Grind’s own website for its coffee pods failed to make the basis of a price comparison clear and misrepresented their competitor product’s end-of-life arrangements.

  • Humantra UK Operations Ltd t/a Humantra

    • Upheld
    • Social media (paid ad)
    • 18 March 2026

    A paid-for Facebook ad for electrolyte sachets broke rules prohibit claims that state or imply a food can prevent, treat or cure human disease. 

  • Riverside Credit Union Ltd

    • Upheld
    • Social media (paid ad)
    • 18 March 2026

    A paid-for Facebook post for a credit union irresponsibly encouraged excessive spending through the use of credit, particularly in relation to funding non-essential Christmas purchases.

  • Saeta Tech Ltd t/a PixVideo – AI Video Maker

    • Upheld
    • Social media (paid ad)
    • 18 March 2026

    A paid-for YouTube ad for an AI video maker which condoned digitally altering and exposing women’s bodies without their consent, was irresponsible, included a harmful gender stereotype and was likely to cause serious offence.

  • Smart Money Cymru Community Bank

    • Upheld
    • Social media (paid ad)
    • 18 March 2026

    A paid-for Facebook post for a credit union irresponsibly encouraged excessive spending through the use of credit, particularly in relation to Christmas.

  • TFS Buying Ltd

    • Upheld
    • Social media (paid ad)
    • 18 March 2026

    A paid-for Facebook ad for a buy now pay later arrangement irresponsibly encouraged non-essential spending through the use of credit, particularly in relation to funding non-essential Christmas purchases.

Informally resolved (10)
  • Doulton Water Filters Ltd

    • 18 March 2026
    • Number of complaints: 1

  • Engaging Eyes Ltd

    • 18 March 2026
    • Number of complaints: 1

  • Hardcloud Ltd t/a Boardshop

    • 18 March 2026
    • Number of complaints: 1

  • Octopus Energy Ltd

    • 18 March 2026
    • Number of complaints: 1

  • Organised Nutrition Ltd

    • 18 March 2026
    • Number of complaints: 1

  • PLK Chicken UK Ltd

    • 18 March 2026
    • Number of complaints: 1

  • Pizza Express (Restaurants) Ltd

    • 18 March 2026
    • Number of complaints: 1

  • Respond Services Ltd

    • 18 March 2026
    • Number of complaints: 1

  • Telefonica UK Ltd t/a O2

    • 18 March 2026
    • Number of complaints: 1

  • Wahl UK Ltd

    • 18 March 2026
    • Number of complaints: 1