Rulings (12)
  • AGN Events t/a Rock N Roll Circus

    • Upheld
    • Social media (own site)
    • 26 November 2025

    An Instagram post by Rock N Roll Circus failed to include all the significant conditions of a promotion.

  • Domestika Inc

    • Upheld
    • Social media (paid ad)
    • 26 November 2025

    A paid-for Facebook post for an online course provider misleadingly gave the impression that an offer was a one-off purchase when it was only available when signing up to a free trial of a subscription.

  • Dribble Media Ltd t/a Midnite

    • Upheld
    • Social media (own site)
    • 26 November 2025

    A post on Midnite’s X page featured a person who was likely to have strong appeal to under-18s.

  • Ecom7 Ltd t/a BrizaAC

    • Upheld
    • Website (paid ad)
    • 26 November 2025

    A paid-for online display ad for a mini-cooler misleadingly exaggerated the effectiveness of a product. 

  • FlixBus UK Ltd

    • Upheld
    • Social media (own site)
    • 26 November 2025

    A website for FlixBus UK made misleading claims about the price of coach tickets. 

  • GGRS Energie Ltd

    • Upheld
    • Local or regional newspaper (paid ad)
    • 26 November 2025

    A regional press ad for GGRS Energie made exaggerated and unsubstantiated savings claims about solar installation and failed to include all material information.

  • Good Energy Ltd

    • Upheld
    • Social media (paid ad)
    • 26 November 2025

    A paid-for Meta ad for Good Energy made unsubstantiated savings claims about greener home installation and failed to include all material information.

  • HydroChill

    • Upheld
    • Social media (paid ad)
    • 26 November 2025

    A paid-for YouTube ad for a mini-cooler made exaggerated and unsubstantiated claims about their product’s cooling abilities, cost effectiveness and that their product was a viable and economical alternative to air conditioning.  

  • Storage Giant Ltd

    • Upheld
    • Email, Website (own site)
    • 26 November 2025

    Two web pages and an email for a self-storage company made best price guaranteed claims without evidence to support them. They also failed to make sure that quoted prices reflected the total cost people would pay and didn’t make clear when prices were promotional or subject to significant...

  • Trip.com Travel Singapore Pte. Ltd t/a Trip.com

    • Upheld
    • Social media (paid ad)
    • 26 November 2025

    Two paid-for Meta ads for Trip.com for a promotion caused unnecessary disappointment and didn’t provide people with sufficient information to make an informed decision on whether or not to participate. One of the ads also misleadingly implied that an offer was available during a part...

  • UAB CommerceCore t/a NuraBreeze

    • Upheld
    • Social media (paid ad)
    • 26 November 2025

    A paid-for YouTube ad for a mini-cooler made exaggerated and unsubstantiated claims about their product’s cooling abilities, cost effectiveness and that their product was a viable and economical alternative to air conditioning.

  • UAB Rara Digital t/a Airabreeze

    • Upheld
    • Social media (paid ad), Internet (display)
    • 26 November 2025

    Two paid-for online display ads and a paid-for YouTube ad for a mini-cooler made exaggerated and unsubstantiated claims about their product’s cooling abilities, cost effectiveness and that their product was a viable and economical alternative to air conditioning.  

Informally resolved (14)
  • Awaze Vacation Rentals Ltd

    • 26 November 2025
    • Number of complaints: 1

  • Cannaray Brands Ltd

    • 26 November 2025
    • Number of complaints: 1

  • Caoímhe McG

    • 26 November 2025
    • Number of complaints: 1

  • Caz Milligan

    • 26 November 2025
    • Number of complaints: 1

  • Green Power Trading UK Ltd

    • 26 November 2025
    • Number of complaints: 1

  • Hillside (UK Sports) ENC

    • 26 November 2025
    • Number of complaints: 1

  • Jackson Reece Ltd

    • 26 November 2025
    • Number of complaints: 1

  • Mama Bamboo Ltd

    • 26 November 2025
    • Number of complaints: 1

  • Parcel2Go.com Ltd

    • 26 November 2025
    • Number of complaints: 1

  • Probiotic.co.uk

    • 26 November 2025
    • Number of complaints: 1

  • Russbridge Academy Ltd

    • 26 November 2025
    • Number of complaints: 1

  • STV Central Ltd

    • 26 November 2025
    • Number of complaints: 1

  • Sunshine Mobile Ltd

    • 26 November 2025
    • Number of complaints: 1

  • eBay (UK) Ltd

    • 26 November 2025
    • Number of complaints: 1