Rulings (48)
  • Wowcher Ltd t/a Wowcher

    • Internet (on own site)
    • 15 January 2020

    A product listing for a “Grey Memory Foam Divan Bed”, seen on www.wowcher.co.uk on 27 March 2019, included a roundel contained the price “FROM £99” above a scored through price of £469.01. Further down the page in the “Full details” section text stated “We’re offering you a grey memory foam cubed divan bed with headboa...

  • France Media Ltd

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    An ad for a competition to win a balloon flight broke the rules for not awarding the advertised prize or a reasonable equivalent, and for not making clear significant information.

  • Funeralbooker Ltd t/a Beyond

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    Claims on a funeral comparison website were misleading.

  • Nestlé UK Ltd

    • Upheld
    • Packaging
    • 08 January 2020

    A competition promoted on coffee packaging broke the rules by not presenting significant conditions clearly enough.

  • People Per Hour Ltd t/a PeoplePerHour

    • Upheld
    • 08 January 2020

    A poster ad was banned for perpetuating harmful gender stereotypes.

  • Elevate Credit International Ltd t/a Sunny

    • Not upheld
    • Television
    • 18 December 2019

    A TV ad for a loans provider did not break the rules around financial products and services.

  • DeadHappy Ltd

    • Upheld
    • Internet (social networking)
    • 11 December 2019

    An ad on Facebook for a life insurance provider was banned for being irresponsible and trivialising suicide.

  • flatfair Ltd

    • Not Upheld
    • Internet (on own site)
    • 04 December 2019

    Claims on a deposit replacement company website did not break the rules around misleadingness.

  • Money Tree Media Ltd t/a National-Debt-Help.org.uk

    • Upheld
    • Internet (display)
    • 20 November 2019

    A website and Facebook page for a debt help service falsely implied that they were acting for purposes outside their trade.

  • Fortune Academy

    • Upheld
    • Internet (on own site)
    • 13 November 2019

    A website promoting a cryptocurrency course made misleading claims.

  • Rightmove Group Ltd t/a Rightmove

    • Not upheld
    • Poster
    • 13 November 2019

    Poster ads for Rightmove made claims about the frequency with which their estate agents were contacted that were not misleading. 

  • Mortgage Complaints Bureau Ltd

    • Upheld
    • Internet (social networking)
    • 06 November 2019

    Ads on Twitter and on a website broke the rules around misleadingness and by implying the advertiser was acting for purposes outside of their trade.

  • Peter Wilson t/a Bearthecheekychow

    • Upheld
    • Internet (social networking)
    • 06 November 2019

    A promotion run on Instagram was administered unfairly.

  • Amazon Europe Core Sarl

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    An Amazon website ad for Prime was banned for breaking the rules around misleadingness and qualification.

  • Person(s) unknown

    • Upheld
    • Internet (on own site), Internet (OM 3rd party)
    • 30 October 2019

    Online ads for funeral plans broke the rules for misleadingly claiming consumers could avoid funeral costs and for acting for purposes outside of their trade.

  • Raffle House Ltd

    • Upheld
    • E-mail, Internet (social networking), Internet (sales promotion)
    • 30 October 2019

    Ads on a website, Facebook and via email for a property raffle broke our rules around misleadingness for not awarding the prize stated, or a reasonable equivalent, and for exaggerating the value of a prize previously awarded

  • XYZ Training Group Ltd

    • Not upheld
    • Internet (on own site)
    • 30 October 2019

    A website for asbestos awareness training courses did not break the rules around misleadingness and substantiation. 

  • MyBuilder Limited

    • Not Upheld
    • Television
    • 23 October 2019

    A TV ad for a tradesman service did not break the misleadingness rules. 

  • Waterloo Solutions Ltd

    • Upheld
    • Direct mail
    • 23 October 2019

    A direct mailing for a claims management service broke the rules by not being obviously identifiable as marketing material.

  • appleiphoneunlock.uk

    • Upheld
    • Internet (on own site)
    • 16 October 2019

    A phone repair website quoted misleading prices.

Informally resolved (38)
  • Cameron Mackintosh Ltd - unconfirmed

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Pricing and charges

  • Howarth Homes plc

    • 04 December 2019
    • Number of complaints: 1

    Media: National press
    Topic: Property sales and lettings

  • JD Sports Fashion Plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • John Lewis Partnership plc

    • 04 December 2019
    • Number of complaints: 3

    Media: National press, Internet (social networking), Point of sale
    Topic: Promotions and competitions

  • MyCityDeal Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Specsavers Optical Group Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Splendor SA

    • 04 December 2019
    • Number of complaints: 1

    Media: National press
    Topic: Clothing, shoes and jewellery, Pricing and charges

  • TheHut.com Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions

  • Vectone Mobile Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Appliances, electronics and machinery

  • EMP Mail order UK Ltd

    • 14 August 2019
    • Number of complaints: 1

    Media: Internet (on own site), Internet (display)
    Topic: Pricing and charges

  • Kettle Foods Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Packaging
    Topic: Promotions and competitions

  • L'Oréal (UK) Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • TalkTalk Telecom Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Pricing and charges

  • Tapi Carpets & Floors Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site), Point of sale
    Topic: Promotions and competitions, Pricing and charges

  • www.axparis.co.uk Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • ADIDAS (UK) Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • BRITISH TELECOMMUNICATIONS PLC

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Computers, phones and telecoms, Pricing and charges

  • Boots UK Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site), Internet (sales promotion)
    Topic: Promotions and competitions, Pricing and charges

  • Charles Tyrwhitt Shirts Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions

  • Coral Interactive (Gibraltar) Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Pricing and charges