Rulings (21)
  • Allay Claims Ltd t/a CheckMyPaydayLoan.com

    • Upheld
    • Radio
    • 07 February 2018

    A radio ad for a claims management company, CheckMyPaydayLoan.com, broadcast on 20 September 2017. The ad featured a voice-over that stated, "Ever had a time in your life where you've been forced to rely on payday loans and then struggled to make the repayments? You could be entitled to compensation. At Check My P...

  • Bluecrest Health Screening Ltd

    • Upheld
    • Direct mail
    • 31 January 2018

    A direct mailing advertising a health screening service, received in June 2017, stated “You are probably very well looked after by your NHS GP when you are ill, but you may also appreciate that many serious health conditions don’t show any warning signs. Around 80% of Strokes are caused by a blockage. That's why a card...

  • Fernard Ltd t/a banaway.co.uk

    • Upheld
    • Radio
    • 31 January 2018

    A radio ad for banaway.co.uk, a claims management company, heard on 11 October 2017, featured dialogue between an authoritative figure and a driver: “The accused was driving recklessly”; “I’m usually a pretty careful driver”; “Turns out he had previous”; “I do a lot of miles. I picked up nine points for speeding. 51 in...

  • Shaun Smith

    • Upheld
    • Internet (on own site)
    • 31 January 2018

    A website, www.18kaweek.com , promoting an internet marketing earnings scheme, seen on 2 November 2017, stated “How To Earn $2,571 + A Day…This Internet Millionaire Wants To “Give You His Money Making Website (The SAME Website That Has Made Him A Millionaire For FREE!”…Just To Prove That His Online Money-Making System ...

  • Quality Solicitors Organisation Ltd

    • Not Upheld
    • Internet (on own site)
    • 24 January 2018

    A website for QualitySolicitors, www.qualitysolicitors.com, seen on 19 September 2017. On the website's home page, under the title "Specialists solicitors that you can rely on", it stated that QualitySolicitors had "over 100 branches countrywide".

  • Since Being Single Ltd

    • Upheld
    • Internet (sales promotion)
    • 24 January 2018

    The dating website www.sincebeingsingle.com, seen on 12 September 2017, featured an offer for the “Premium Package” which stated “TRANSFORM YOUR GAME 1-DAY WORKSHOP…+5 Bonuses Worth Over £5,000 OFFER PRICE £497”. The price of £1497 was crossed out. A second offer for the “Core Package” stated “TRANSFORM YOUR GAME 1-DAY...

  • CPBigwood Ltd t/a SDL Auctions

    • Not Upheld
    • Internet (on own site)
    • 10 January 2018

    A catalogue for SDL Auctions property auction, which took place on 6 July 2017, contained a contents page that listed all of the lots for sale. Text at the head of the page said “All guide prices are subject to additional non-optional fees, including the buyer’s administration fee. Please see Important Notices in the c...

  • Cottons Surveyors Ltd t/a Cottons Chartered Surveyors

    • Not Upheld
    • Catalogue
    • 10 January 2018

    A catalogue for Cottons property auction, which took place on 25 May 2017, contained a number of lots for sale that were presented with price information in the form “*Guide Price: £x - £y (+Fees)”. The asterisk linked to small print text at the foot of each page that stated “*Refer to Guide and Reserve Price Definitio...

  • Ramsdens Financial Ltd

    • Upheld
    • Television
    • 03 January 2018

    A TV ad for Ramsdens, a company which offered currency exchange services, seen on 21 June 2017. The voice-over stated, “At Ramsdens … you can change your pounds into Euros … Ramsdens guarantee to give you a great rate for all your travel money … Online or instore. But always at our hot curren...

  • ACAI Marketing Ltd

    • Upheld
    • Leaflet
    • 20 December 2017

    Two direct mailings for a marketing company, ACAI Marketing Ltd:1. The first mailing, received on 14 March 2017, featured text in large font at the top of the mailing that said "FINAL NOTICE". Text in a smaller font below stated "DEAR [recipient's name] An Unclaimed Reward is being held for you at our ma...

  • Car Cash Point Ltd

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    A web page on a website, www.carcashpoint.co.uk for Car Cash Point Ltd, seen on 1 June 2017, titled “Reviews” which featured a testimonial from Miss T Will, London and was headed “The Truth about Varoomas’ extortionate fees and charges”. The testimonial went on to state, “I wanted to write a review about the simply out...

  • Elevate Credit International Ltd t/a Sunny Loans

    • Not Upheld
    • Transport
    • 20 December 2017

    A poster for Sunny, seen on the London Underground network on 6 September 2017, featured an image of a man sitting in a deck chair wearing sunglasses and flip flops. Text stated “That’s life support … When you need some emergency cash, stress not”. Smaller text in the corner of the poster stated “Representative 750% AP...

  • Funplus Interactive

    • Upheld
    • Internet (social networking)
    • 20 December 2017

    A promoted post on Twitter for King of Avalon, a computer game brand, seen on 5 September 2017, which featured the text, “My friends wouldn’t stop recommending this game to me. Eventually I gave in and now I can’t stop …” A still image of the game was featured below the tweet with a link to play the game, accompanied b...

  • Grey Haze Online Ltd

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    An online banner ad for the e-cigarette and e-liquid manufacturer Grey Haze, seen on 2 June 2017, on the e-cigarette forum www.planetofthevapes.co.uk, stated "10% OFF EVERYTHING! POTV10 USE AT CHECKOUT. WWW.GREYHAZE.CO.UK". The ad provided a link to another page on planetofthevapes.co.uk which contained a lin...

  • Steinhoff UK Retail Ltd t/a Harveys Furniture

    • Upheld
    • Internet (sales promotion)
    • 20 December 2017

    A website for Harveys Furniture, www.harveysfurniture.co.uk, seen on 28 July, promoted a "Toulouse Large Sideboard". Text next to a picture of the sideboard stated "Was £499 - Now £399 - Save £100". Small text beneath the picture of the ad said the previous price applied from 14/06/17 to 20/06/17.

  • Thinking Plus Ltd t/a No 1 Ejuice

    • Upheld
    • Internet (on own site), Internet (sales promotion)
    • 20 December 2017

    A website, www.no1ejuice.com, seen on 30 June and 20 October 2017 selling electronic cigarettes and liquids. On 30 June the website featured a hovering box with text that stated, “Our Loyalty Point Powered by S Loyalty Log in”. On 20 October the website featured text that stated, “Sale!”, &ldquo...

  • Wilde Recruitment Ltd

    • Not Upheld
    • Internet (classified)
    • 20 December 2017

    An ad on a job listings website placed by Wilde Recruitment Ltd, seen on 4 September 2017. The ad stated, "Systems Engineer up to £500 / day | Derby | Contract/Interim ... Systems Engineer - Requirements Management - 6 month contract - to £500.00 / day - Derby".

  • Gameseek Ltd t/a Gameseek

    • Upheld
    • Internet (sales promotion)
    • 13 December 2017

    A website selling computer games and equipment, www.gameseek.co.uk, seen in August 2017, featured various products offered at reduced prices on a 'Cyclonic Deals' page. The particular deals were: 1. 'Sea of Thieves' for Xbox One computer game. The listing featured a countdown clock and text stating &...

  • Raigins Cleaning Services

    • Upheld
    • Internet (sales promotion)
    • 13 December 2017

    A competition to win a Henry Hoover, seen on Raigins Cleaning Service's Facebook page in February 2017.

  • Unity Bar Group Ltd t/a Unity Nightclub

    • Upheld
    • Leaflet
    • 13 December 2017

    A flyer for Unity Nightclub, seen in July 2017, stated “Saturday 15 July 2017, Ibiza Giveaway Holiday for 2 inc flights, hotel, itinerary to Ibiza in August 2017, date TBC”. Text below this stated “You must be in the building on Saturday for winner announcement at 1am”.

Informally resolved (62)
  • DSG Retail Ltd t/a Currys/PCWorld

    • 07 February 2018
    • Number of complaints: 12

    Media: Internet (on own site)
    Topic: Promotions and competitions, Appliances, electronics and machinery

  • GIOBM Ltd t/a NEDonBoard.com

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site), E-mail
    Topic: Recruitment and work

  • Game Retail Ltd t/a Game

    • 07 February 2018
    • Number of complaints: 1

    Media: Point of sale
    Topic: Promotions and competitions, Computers, phones and telecoms, Sports, leisure and hobbies

  • Harley Clinic Ltd t/a Cool Clinic

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site), Internet (sales promotion)
    Topic: Health conditions, Promotions and competitions

  • Intel Corporation (UK) Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Computers, phones and telecoms

  • LeoVegas Gaming Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • MyCityDeal Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • QMetric Group Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Direct mail
    Topic: Financial products and services

  • Ultimate UK Homes Ltd

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

  • Web 3 Resource Ltd t/a Taxi Price Compare

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (search engine)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • Alubuild Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Appliances, electronics and machinery

  • Guardian Recovery Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Financial products and services

  • InterContinental Hotels Group plc

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • People Per Hour Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Recruitment and work

  • Royal Caribbean Cruises Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Holidays, travel and motoring

  • Savills (UK) Ltd t/a Savills

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site), Internet (OM 3rd party)
    Topic: Property sales and lettings

  • The Hut.com Ltd t/a Illamasqua

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • 21 Three Clothing Company Ltd t/a PrettyLittleThing

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Buddies School of Motoring Ltd t/a Buddies School of Motoring

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Holidays, travel and motoring, Charity, education and Third sector

  • Crest Nicholson plc

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Property sales and lettings

Mail order cases (2)
  • Maple Syrup Media Ltd t/a Quidco

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • The Entertainer (Amersham) Ltd

    • 10 January 2018
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions, Children and the vulnerable

Database cases (1)
  • WorldPay (UK) Ltd

    • 20 December 2017