Rulings (50)
  • Alpha Holidays Ltd

    • Upheld
    • Website (own site)
    • 01 September 2021

    We banned an ad for falsely suggesting holidays could be cancelled without charge before specified dates.

  • Bellatricks Ltd t/a Get The Gloss

    • Upheld
    • Social media (own site)
    • 01 September 2021

    We banned a promotion on Get the Gloss’ Instagram for not being fairly administered.

  • Galco Enterprises Ltd t/a NationwideBathrooms.com

    • Upheld
    • Internet (website content)
    • 01 September 2021

    We banned ads on Nationwide Bathroom’s website over misleading pricing.

  • Hughes TV And Audio Ltd

    • Upheld
    • Social media (own site)
    • 01 September 2021

    We banned three ads for failing to correctly administer a promotion, and failing to advertise all routes to entry.

  • Prettylittlething.com Ltd

    • Upheld
    • Social media (own site)
    • 01 September 2021

    We banned a promotion on Pretty Little Thing’s Instagram for not being fairly administered.

  • Briley Powell

    • Upheld
    • Social media (own site)
    • 18 August 2021

    We ruled against an influencer who failed to award prizes promised in a social media draw.

  • Maple Syrup Media Ltd t/a Quidco, Quidco.com

    • Upheld
    • Internet (website content)
    • 18 August 2021

    We banned ads that had promoted different levels of cashback based on logged-in and non-logged-in website visitors.

  • Person(s) unknown

    • Upheld
    • Social media (influencer or affiliate ad)
    • 04 August 2021

    An ad on Lauren Goodger’s Instagram account was banned for non-disclosure and failure to highlight risk.

  • Bier Nuts Ltd

    • Upheld
    • Social media (own site)
    • 21 July 2021

    A Facebook ad for a Bier Nuts competition was banned for falsely suggesting all entrants were winners, and for not awarding promised prizes

  • UK Insurance Ltd t/a Direct Line

    • Upheld in part
    • Television
    • 21 July 2021

    A TV and radio ads for Direct Line insurance were banned over claims about competitive pricing

  • Shaw Academy Pvt Ltd

    • Upheld
    • Search (paid), Social media (paid ad)
    • 07 July 2021

    A website ad, a paid-for Facebook ad and a paid-for Google ad for an education company were banned for making various misleading claims about their courses.

  • Stephen Bear t/a stevie bear

    • Upheld
    • Internet (video)
    • 16 June 2021

    Three YouTube videos by influencer Stephen Bear promoting a competition were banned as the prize was not awarded.

  • Tesco Stores Ltd t/a Tesco

    • Not upheld
    • Newspaper
    • 09 June 2021

    A newspaper ad for Tesco did not make misleading price comparison claims and did not break the CAP Code.

  • Ashteck Media Ltd t/a Ashteck Media

    • Upheld
    • Social media (influencer or affiliate ad)
    • 02 June 2021

    Three Instagram stories by influencers promoting a debt advice company were banned for not making clear the risk and fees of IVAs and for not making their posts obviously identifiable as ads.

  • Laybuy Holdings (UK) Ltd

    • Upheld
    • Internet (website content)
    • 26 May 2021

    A website ad for a delayed payment service was banned for misleadingly claiming that the credit checks they performed would not affect consumers’ credit scores.

  • Luno Money Ltd t/a Luno

    • Upheld
    • Poster
    • 26 May 2021

    A poster for a cryptocurrency exchange service was banned for failing to illustrate the risks of investing in Bitcoin and for taking advantage of consumers’ lack of experience by implying that investing in it was straightforward.

  • Ideal Shopping Direct Ltd t/a Create and Craft

    • Upheld
    • Internet (on own site)
    • 19 May 2021

    A website ad for a crafting retailer’s discount service was banned as it did not represent a genuine saving against the usual selling price.

  • Asos.com Ltd

    • Upheld
    • Email
    • 05 May 2021

    A marketing communication email from ASOS was banned for implying all their products were included in an offer when this was not the case.

  • Maple Syrup Media Ltd t/a Quidco, Quidco.com

    • Upheld
    • Internet (website content), Social media (own site)
    • 05 May 2021

    A website and Facebook ad for a cashback service provider were banned for making misleading claims.

  • Money Advisor Ltd t/a Money Advisor

    • Upheld in part
    • Television, Internet (website content)
    • 05 May 2021

    A TV and website ad for a debt advice service were banned for misleadingly implying that they were qualified to provide debt counselling or management services, or that they could help consumers write-off debt.