Rulings (39)
  • Fortune Academy

    • Upheld
    • Internet (on own site)
    • 13 November 2019

    A website promoting a cryptocurrency course made misleading claims.

  • Rightmove Group Ltd t/a Rightmove

    • Not upheld
    • Poster
    • 13 November 2019

    Poster ads for Rightmove made claims about the frequency with which their estate agents were contacted that were not misleading. 

  • Mortgage Complaints Bureau Ltd

    • Upheld
    • Internet (social networking)
    • 06 November 2019

    Ads on Twitter and on a website broke the rules around misleadingness and by implying the advertiser was acting for purposes outside of their trade.

  • Peter Wilson t/a Bearthecheekychow

    • Upheld
    • Internet (social networking)
    • 06 November 2019

    A promotion run on Instagram was administered unfairly.

  • Amazon Europe Core Sarl

    • Upheld
    • Internet (on own site)
    • 30 October 2019

    An Amazon website ad for Prime was banned for breaking the rules around misleadingness and qualification.

  • Person(s) unknown

    • Upheld
    • Internet (on own site), Internet (OM 3rd party)
    • 30 October 2019

    Online ads for funeral plans broke the rules for misleadingly claiming consumers could avoid funeral costs and for acting for purposes outside of their trade.

  • Raffle House Ltd

    • Upheld
    • E-mail, Internet (social networking), Internet (sales promotion)
    • 30 October 2019

    Ads on a website, Facebook and via email for a property raffle broke our rules around misleadingness for not awarding the prize stated, or a reasonable equivalent, and for exaggerating the value of a prize previously awarded

  • XYZ Training Group Ltd

    • Not upheld
    • Internet (on own site)
    • 30 October 2019

    A website for asbestos awareness training courses did not break the rules around misleadingness and substantiation. 

  • MyBuilder Limited

    • Not Upheld
    • Television
    • 23 October 2019

    A TV ad for a tradesman service did not break the misleadingness rules. 

  • Waterloo Solutions Ltd

    • Upheld
    • Direct mail
    • 23 October 2019

    A direct mailing for a claims management service broke the rules by not being obviously identifiable as marketing material.

  • appleiphoneunlock.uk

    • Upheld
    • Internet (on own site)
    • 16 October 2019

    A phone repair website quoted misleading prices.

  • Centurius Ltd

    • Upheld
    • Internet (on own site)
    • 09 October 2019

    A pension comparison website misleadingly claimed to offer financial advice.

  • Virgin Wine Online Ltd

    • Upheld
    • E-mail
    • 09 October 2019

    An email for a wine deal was misleading and broke the promotions rules. 

  • TheHut.com Ltd t/a Zavvi

    • Upheld
    • E-mail
    • 02 October 2019

    An email sent by an online retailer misleadingly claimed entrants had won tickets to the UEFA Champions League Final.

  • Banks Claims Group Ltd

    • Upheld in part
    • Poster
    • 25 September 2019

    A poster ad was found to misleadingly claim that the actions of institutions had caused people to commit suicide or had committed crimes.

  • Hydro Solutions Fylde Ltd t/a Elite Competitions

    • Upheld
    • Internet (on own site)
    • 25 September 2019

    Two online ads were banned for not adequately disclosing significant conditions for a promotion, as they didn't draw sufficient attention to a free way to enter a competition.

  • Outfox the Market Ltd

    • Upheld
    • Internet (social networking)
    • 25 September 2019

    A Facebook video and associated post advertising Outfox the Market broke the ad rules by misleadingly claiming the company provided the 'cheapest green tariffs in the UK.'

  • Tesco Stores Ltd t/a Tesco

    • Upheld in part
    • National press, Television
    • 18 September 2019

    TV and press basket comparison ads for Tesco were found to be misleading.

  • Home Office

    • Upheld
    • Radio
    • 28 August 2019

    A radio ad by the Home Office was misleading because it did not make sufficiently clear that some applicants to the EU Settlement Scheme would need to provide additional documents beyond their passport or ID card.

  • Stockmarket Insider Ltd

    • Upheld
    • Internet (on own site)
    • 21 August 2019

    Three websites for investment advisory service Stockmarket Insider, www.narendesigns.co.uk, www.stockmarket-insider.uk and www.stockmarket-insider.co.uk, seen in March 2019, featured two pages. Text on the home page of each of the three websites stated “… of the thousands of ‘investment advisory s...

Informally resolved (29)
  • EMP Mail order UK Ltd

    • 14 August 2019
    • Number of complaints: 1

    Media: Internet (on own site), Internet (display)
    Topic: Pricing and charges

  • Kettle Foods Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Packaging
    Topic: Promotions and competitions

  • L'OrĂ©al (UK) Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • TalkTalk Telecom Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Pricing and charges

  • Tapi Carpets & Floors Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site), Point of sale
    Topic: Promotions and competitions, Pricing and charges

  • www.axparis.co.uk Ltd

    • 10 July 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • ADIDAS (UK) Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • BRITISH TELECOMMUNICATIONS PLC

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Computers, phones and telecoms, Pricing and charges

  • Boots UK Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site), Internet (sales promotion)
    Topic: Promotions and competitions, Pricing and charges

  • Charles Tyrwhitt Shirts Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions

  • Coral Interactive (Gibraltar) Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Pricing and charges

  • Freedom Travel Group

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Pricing and charges

  • Furosystems Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Legal and regulation

  • Hilton Worldwide Ltd

    • 26 June 2019
    • Number of complaints: 2

    Media: Internet (on own site)
    Topic: Pricing and charges

  • Intuit Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (OMOW)
    Topic: Promotions and competitions

  • Performance Cycling Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Pricing and charges

  • Spotify Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • A19-1018913 Countryside Properties plc

    • 19 June 2019
    • Number of complaints: 1

    Media: Internet (on own site), Point of sale, Internet (OM 3rd party)
    Topic: Property sales and lettings

  • Argos Ltd

    • 19 June 2019
    • Number of complaints: 1

    Media: Television
    Topic: Pricing and charges

  • Maple Syrup Media Ltd t/a Quidco.com

    • 19 June 2019
    • Number of complaints: 1

    Topic: Promotions and competitions