Rulings (50)
  • Jaguar Land Rover Ltd

    • Not Upheld
    • Television
    • 20 September 2017

    A TV ad for the Jaguar F-Type car, seen in early June 2017, showed the car being driven on an otherwise empty road through a rugged, mountainous and misty landscape. The ad included close-up shots and wider shots of the car being driven through the landscape, accompanied by audio of the car’s engine noise. A slow mo...

  • Renault UK Ltd t/a Alpine UK

    • Upheld
    • Internet (social networking)
    • 20 September 2017

    A tweet from the Alpine Cars UK Twitter account, seen on 8 March 2017. Text in the tweet stated, "Mountains and twisted roads: The #AlpineA110 in it's [sic] favorite [sic] playground". A video was embedded in the tweet. Text at the start of the video stated, "Filmed on closed road at col de Turini ......

  • John Mulholland Motors Ltd t/a John Mulholland Skoda

    • Upheld
    • E-mail
    • 13 September 2017

    An email for John Mulholland Skoda, dated 20 April 2017, showed a photograph of a Skoda Superb 1.6 without a number plate. Text stated "FOR 2 WEEKS ONLY, SAVE £9,500!! 2016 SKODA Superb 1.6 TDI S 120PS - EXCLUSIVE TO JOHN MULHOLLAND MOTORS - PRICE WHEN NEW: £22,000 - NOW ONLY: £13,995 - 40 IN STOCK, CHOICE OF C...

  • Tickets House Ltd

    • Upheld
    • Internet (on own site)
    • 06 September 2017

    A website and a paid-for search ad for the website www.ethiopiansairliness.co.uk, seen on 19 May 2017:

    a. The website featured several images of planes with the Ethiopian Airlines logo on them. The top left-hand corner of the website included the text "Ethiopian" alongside green, yellow and red s...

  • BravoNext SA t/a lastminute.com

    • Upheld
    • Internet (on own site)
    • 30 August 2017

    A hotel listing on Lastminute.com, for the Stratosphere Hotel Casino & Resort, which stated under the heading “Trip Summary”, “1 Room, 1 Adult from Sat 09/09 to Sat 23/09 Standard Room- Board type: room only… Flight London Heathrow- Las Vegas McCarran Int. Total price £1546”.

  • Condor Ferries Ltd

    • Upheld
    • Internet (on own site)
    • 30 August 2017

    An online banner ad, seen on 13 March 2017, which included the claim "Condor Ferries - UK from £32 pp* each way with your car. Book now".

  • Motor Data Ltd t/a MotorCheck

    • Not Upheld
    • Internet (on own site)
    • 30 August 2017

    The website www.motorcheck.co.uk, seen in January 2017, offered a car history checking service. Text stated "SAVE 40% ON CAR CHECKS - * Minimum saving compared against 20 checks per month with Experian or HPI - Jan 2017".

  • Nissan Motor (GB) Ltd

    • Upheld
    • National press
    • 30 August 2017

    A national press ad for Nissan Motor (GB) Ltd seen on 3 February 2017 for ‘The Electric February Event’ included the text “World leaders in 100% electric since 2010”.

  • Purpleholidays.com Ltd t/a Purple Travel

    • Upheld
    • Internet (on own site), Internet (social networking)
    • 30 August 2017

    A promotion for Purple Travel, seen on travel marketer Icelolly’s Facebook page and website, on 29 November 2016:

    a. The Facebook page included a post which stated "5* Agadir, Morocco with up to 47% OFF! All Inclusive v 7 Nights v Return Flights and Transfers v Discounted Child Prices v Wide range of trav...

  • Top Rent A Car Ltd

    • Upheld
    • Internet (display)
    • 30 August 2017

    A banner ad on Yahoo.com for Top Rent A Car, seen on 4 May, stated “Top Rent A Car Bulgaria NEW FORD FIESTA from €8/day BOOK”.

Informally resolved (331)
  • Carwow Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • East Coast Main Line Company Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • House of Fraser (Stores) Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Holidays, travel and motoring

  • Johnsons (Henley) Ltd t/a Johnsons Quality Coach Travel

    • 20 September 2017
    • Number of complaints: 1

    Media: Brochure
    Topic: Holidays, travel and motoring

  • Park Holidays UK Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Holidays, travel and motoring

  • Park Holidays UK Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Proprietor Sunspot Tours Ltd t/a Mercury Holidays

    • 20 September 2017
    • Number of complaints: 1

    Media: Brochure
    Topic: Holidays, travel and motoring

  • Sytner Group Ltd t/a Sytner.co.uk

    • 20 September 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Travelodge Hotels Ltd

    • 20 September 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Accor SA t/a Ibis

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Holidays, travel and motoring

Database cases (3)
  • We Buy Any Car Ltd

    • 16 August 2017
  • Uber BV

    • 08 March 2017
  • Holiday Extras Ltd t/a Holiday Extras

    • 14 December 2016