Rulings (13)
  • Grapevine Europe Ltd

    • Upheld
    • Television
    • 20 May 2020

    A TV ad for a car buying comparison site misled consumers about what personal information was needed to obtain valuations from their website.

  • British Airways plc

    • Upheld
    • Internet (on own site), Radio
    • 01 April 2020

    A website and radio ad for British Airways made misleading claims about a 2-for-1 travel voucher.

  • RSD Travel Ltd

    • Upheld
    • Magazine, Circular
    • 11 March 2020

    A magazine price comparison ad for a holiday to Cyprus was banned for being misleading.

  • Auto Union Finance Ltd t/a new-car-discount

    • Upheld
    • Internet (on own site)
    • 04 March 2020

    A website for a car retailer created a misleading impression that the vehicles listed on some pages were new when that was not the case.

  • Sunshine Cruise Holidays Ltd

    • Not upheld
    • National press
    • 26 February 2020

    A newspaper ad for cruises was found to not be misleading on pricing.

  • Inside Lifestyle

    • Upheld
    • Internet (social networking)
    • 19 February 2020

    Instagram posts for a competition to win a holiday were banned as the promotion was administered unfairly.

  • Ryanair Ltd t/a Ryanair Ltd

    • Upheld
    • National press, Television, Radio
    • 05 February 2020

    Press, TV and radio ads for Ryanair included claims about low emissions that could not be substantiated.

  • InterContinental Hotels Group plc t/a IHG

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    Savings claims made on a hotel booking website were misleading.

  • Opodo Ltd

    • Upheld
    • 08 January 2020

    Claims in an email for a car hire sale could not be substantiated and were misleading.

  • Toyota (GB) plc

    • Not upheld
    • Poster, Internet (social networking), Television
    • 13 November 2019

    TV, poster and Facebook ads for a hybrid car were not misleading.

  • Bristol Airport Ltd

    • Not Upheld
    • Email
    • 09 October 2019

    An email promoting return flight deals from Bristol to North America was not considered misleading.

  • We Buy Any Car Ltd

    • Not Upheld
    • Television, Radio
    • 18 September 2019

    Ads on TV and radio for webuyanycar.com were not misleading about the advertiser’s vehicle valuation because a used car’s worth was not an objective measure and the ads focused on the speed and simplicity of the service.

  • BVS Ltd

    • Upheld
    • Internet (on own site)
    • 21 August 2019

    A downloadable brochure for a car tuning service – Tunit Performance tuning – entitled “PERFORMANCE AND ECONOMY SOLUTIONS FOR ALL PETROL AND DIESEL CARS, 4x4s, COMMERCIAL AND AGRICULTURAL VEHICLES”, seen on 13 May 2019. It featured text which stated “An independent university study foun...

Informally resolved (3)
  • Blue SAS

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Holidays, travel and motoring

  • Expedia.com Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Tobell Insurance Services Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Direct mail
    Topic: Holidays, travel and motoring