Rulings (16)
  • InterContinental Hotels Group plc t/a IHG

    • Upheld
    • Internet (on own site)
    • 08 January 2020

    Savings claims made on a hotel booking website were misleading.

  • Opodo Ltd

    • Upheld
    • 08 January 2020

    Claims in an email for a car hire sale could not be substantiated and were misleading.

  • Toyota (GB) plc

    • Not upheld
    • Poster, Internet (social networking), Television
    • 13 November 2019

    TV, poster and Facebook ads for a hybrid car were not misleading.

  • RSD Travel Ltd

    • Upheld
    • Magazine, Circular
    • 11 March 2020

    A magazine price comparison ad for a holiday to Cyprus was banned for being misleading.

  • Auto Union Finance Ltd t/a new-car-discount

    • Upheld
    • Internet (on own site)
    • 04 March 2020

    A website for a car retailer created a misleading impression that the vehicles listed on some pages were new when that was not the case.

  • Sunshine Cruise Holidays Ltd

    • Not upheld
    • National press
    • 26 February 2020

    A newspaper ad for cruises was found to not be misleading on pricing.

  • Inside Lifestyle

    • Upheld
    • Internet (social networking)
    • 19 February 2020

    Instagram posts for a competition to win a holiday were banned as the promotion was administered unfairly.

  • Ryanair Ltd t/a Ryanair Ltd

    • Upheld
    • National press, Television, Radio
    • 05 February 2020

    Press, TV and radio ads for Ryanair included claims about low emissions that could not be substantiated.

  • Bristol Airport Ltd

    • Not Upheld
    • Email
    • 09 October 2019

    An email promoting return flight deals from Bristol to North America was not considered misleading.

  • We Buy Any Car Ltd

    • Not Upheld
    • Television, Radio
    • 18 September 2019

    Ads on TV and radio for webuyanycar.com were not misleading about the advertiser’s vehicle valuation because a used car’s worth was not an objective measure and the ads focused on the speed and simplicity of the service.

  • BVS Ltd

    • Upheld
    • Internet (on own site)
    • 21 August 2019

    A downloadable brochure for a car tuning service – Tunit Performance tuning – entitled “PERFORMANCE AND ECONOMY SOLUTIONS FOR ALL PETROL AND DIESEL CARS, 4x4s, COMMERCIAL AND AGRICULTURAL VEHICLES”, seen on 13 May 2019. It featured text which stated “An independent university study foun...

  • Sunspot Tours Ltd t/a Mercury Holidays

    • Upheld
    • National press
    • 03 July 2019

    Two national press ads for Mercury Holidays, which promoted holiday deals, seen in June 2018: a. The first ad featured text which stated “A week 4* Half Board with a 2nd week FREE from £359”. The ad featured a table which showed the “from” prices of different durations between September...

  • Strasse (UK) Ltd

    • Upheld
    • Magazine
    • 29 May 2019

    An ad for Strasse Garage, seen in the 911 and Porsche World Magazine on 28 February 2019 featured an image of the lower half of a woman’s body wearing a black fitted mini-dress and brightly coloured high heels positioned underneath a car, surrounded by car tools and a handbag. Text positioned across the image stated “A...

  • Really Great Cruises Ltd t/a Cruise Nation

    • Upheld
    • Email
    • 24 April 2019

    Two direct marketing emails from Cruise Nation, promoting cruise holiday deals: a. An email received on 20 September 2018 included the text “THE DRINKS ARE ON US! FROM ONLY £799”. A circular icon with a green tick and the text “lowest price guaranteed” was placed beside the price claim....

  • Greenbank Holidays Ltd t/a Eurocamp

    • Not Upheld
    • Television
    • 10 April 2019

    A TV ad for the travel company Eurocamp, seen on 12 January 2019 included several scenes of people enjoying their holiday, including a toddler in sunglasses lying on their back with their arms behind their head, in bright sunlight on a rubber ring in a swimming pool. The scene was accompanied by a voice-over that state...

  • Suzuki GB plc

    • Not Upheld
    • Television
    • 10 April 2019

    A TV ad for Suzuki, seen on 8 January 2019, promoted the Suzuki Vitara car. The ad showed a car being driven through the streets of a city, then over a bridge and into the countryside, by a man. A voice-over, using a child’s voice, stated, “I’m 36, I’m a husband, a manager, and still very good l...

Informally resolved (6)
  • Blue SAS

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Holidays, travel and motoring

  • Expedia.com Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Tobell Insurance Services Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Direct mail
    Topic: Holidays, travel and motoring

  • Coys of Kensington Automobiles Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • British Airways Plc

    • 05 June 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • British Airways Plc t/a British Airways

    • 29 May 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring