Rulings (84)
  • Buck Inn

    • Upheld
    • Internet (on own site)
    • 10 January 2018

    Two Facebook posts for the Buck Inn, a pub in Darlington:

    a. The first post, dated 8 September 2017, stated “German Grub Night at The Buck Inn Dont mention ze war!”. The post included an image of a poster titled “german night” with text stating “Set 3 Course Meal Including Popular German Dishes £19.95pp, “Grah...

  • Coral Interactive (Gibraltar) Ltd

    • Upheld
    • Television
    • 10 January 2018

    A TV ad for Coral, seen on 16 April 2017, featured several stylised clips of footballers playing football, including successfully taking risks and out-manoeuvring and out-playing defending footballers, against the background of a dramatic soundtrack. The voice-over stated, “The beautiful game you can watch it or you...

  • MyCityDeal Ltd t/a Groupon

    • Upheld
    • E-mail
    • 03 January 2018

    Three emails for Groupon:

    a. The first email, seen on 21 September 2017, included the text “Fitbit Smart Fitness Watch £44.99 £39.97 View Deal”. The price £44.99 was crossed out. The deal page linked to from the ad included the text “Fitbit Smart Watch With Free Delivery From £86.99”.

    b. The second email...

  • Ticketmaster UK Ltd

    • Upheld
    • Internet (on own site)
    • 03 January 2018

    A website selling event tickets, www.ticketmaster.co.uk, seen in March 2017, stated "ticketmaster PLATINUM. THE BEST AVAILABLE TICKETS ... Ticketmaster Platinum offers fans the best available tickets for an event direct from the artist. Platinum Tickets enable market-based pricing (adjusting prices according to...

  • Victoria Lily Events

    • Upheld
    • Internet (on own site)
    • 03 January 2018

    A website, www.victorialilyevents.co.uk, for an events planner seen on 22 July 2017 featured text that stated “Village Bell Hire Price … Weekend Hire (Friday - Sunday) from £150 …” and below that was a list of what was included with the tent, which stated “Included Fully erect 4 metre bell tent Ground sheet Outside ...

  • eHarmony UK Ltd

    • Upheld
    • Poster
    • 03 January 2018

    A billboard ad on a London Underground platform for the online dating service, eHarmony, seen on 4 July 2017, featured the headline claim "Step aside, fate. It's time science had a go at love". Further text stated "Imagine being able to stack the odds of finding lasting love entirely in your favour. e...

  • ASDA Stores Ltd

    • Upheld
    • Internet (OM 3rd party)
    • 20 December 2017

    An advertorial for Asda, seen on the Mirror’s website www.mirror.co.uk, on 31 August 2017, appeared three-quarters of the way down a web page that began with an article titled “An actual Italian food theme park is opening in Italy and mamma mia hurry up and pass us our fork”. The advertorial was he...

  • Funplus Interactive

    • Upheld
    • Internet (social networking)
    • 20 December 2017

    A promoted post on Twitter for King of Avalon, a computer game brand, seen on 5 September 2017, which featured the text, “My friends wouldn’t stop recommending this game to me. Eventually I gave in and now I can’t stop …” A still image of the game was featured below the tweet with a link to play the game, accompanie...

  • Grey Haze Online Ltd

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    An online banner ad for the e-cigarette and e-liquid manufacturer Grey Haze, seen on 2 June 2017, on the e-cigarette forum www.planetofthevapes.co.uk, stated "10% OFF EVERYTHING! POTV10 USE AT CHECKOUT. WWW.GREYHAZE.CO.UK". The ad provided a link to another page on planetofthevapes.co.uk which contained a ...

  • Thinking Plus Ltd t/a No 1 Ejuice

    • Upheld
    • Internet (on own site), Internet (sales promotion)
    • 20 December 2017

    A website, www.no1ejuice.com, seen on 30 June and 20 October 2017 selling electronic cigarettes and liquids. On 30 June the website featured a hovering box with text that stated, “Our Loyalty Point Powered by S Loyalty Log in”. On 20 October the website featured text that stated, “Sale!”, “HUGE %” and showed an imag...

Informally resolved (322)
  • Associated Newspapers Ltd t/a Mail on Sunday

    • 17 January 2018
    • Number of complaints: 1

    Media: National press
    Topic: Sports, leisure and hobbies

  • Bluetree Design & Print Ltd t/a www.instantprint.co.uk

    • 17 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Hattons of London Ltd

    • 17 January 2018
    • Number of complaints: 1

    Media: Television
    Topic: Sports, leisure and hobbies

  • Angling Direct Ltd

    • 10 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Photobox Ltd t/a PhotoBox

    • 10 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Photobox Ltd

    • 10 January 2018
    • Number of complaints: 1

    Media: E-mail
    Topic: Appliances, electronics and machinery, Sports, leisure and hobbies

  • See Group Ltd t/a SeeTickets

    • 10 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Student Money Saver Ltd

    • 10 January 2018
    • Number of complaints: 1

    Media: E-mail
    Topic: Sports, leisure and hobbies, Financial products and services

  • Venuslondon Ltd t/a SouthWest Studio

    • 10 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Amazon Europe Core Sarl

    • 03 January 2018
    • Number of complaints: 1

    Media: In-game (apps)
    Topic: Sports, leisure and hobbies

Mail order cases (8)
  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Immediate Media Company Ltd t/a buysubscriptions

    • 27 September 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Nickelodeon UK Ltd

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Sports, leisure and hobbies

  • LMnext UK Ltd

    • 05 April 2017
    • Number of complaints: 1

    Media: Internet (social networking), Internet (sales promotion)
    Topic: Sports, leisure and hobbies

  • Time Inc (UK) Ltd t/a Woman

    • 15 March 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • British Toy & Hobby Association Ltd t/a Make Time 2 Play

    • 01 February 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Sports, leisure and hobbies

  • With love from Lou

    • 01 February 2017
    • Number of complaints: 1

    Media: Internet (OM 3rd party)
    Topic: Sports, leisure and hobbies

Database cases (9)
  • Daub Alderney Ltd

    • 29 November 2017
  • FSB Technology (UK) Ltd t/a 21Bet

    • 29 November 2017
  • MT SecureTrade Ltd

    • 29 November 2017
  • Smyths Toys UK Ltd

    • 11 October 2017
  • Virgin Media Ltd

    • 13 September 2017
  • Virgin Media Ltd

    • 12 July 2017
  • Price Engines Ltd t/a Home Improvement Quotes

    • 01 March 2017
  • Virgin Media Ltd

    • 01 March 2017
  • Ladbrokes Betting & Gaming Ltd

    • 18 January 2017