Rulings (16)
  • Fischer Future Heat UK Ltd

    • Upheld
    • Internet (on own site), Leaflet
    • 13 November 2019

    Claims on a flyer and website for a heating system were misleading and unsubstantiated.

  • Stovax Ltd

    • Not upheld
    • Internet (on own site)
    • 27 November 2019

    A website for wood burning stoves making ‘clean burn’ claims did not break the rules around misleadingness.

  • Solar Panel Funding Ltd

    • Upheld
    • Internet (social networking)
    • 13 November 2019

    Facebook posts for solar panel funding made misleading claims, did not make clear the nature of the business and falsely implied they were acting for purposes outside of their trade.

  • Greenstar Gas, Plumbing and Heating

    • Upheld
    • Internet (on own site)
    • 31 July 2019

    A website, for a plumbing and heating company, www.greenstarcolchester.co.uk, seen on 9 February 2019, stated "Greenstar Powerflushing, Gas, Plumbing and Heating is the only plumbing and service company that has [sic] 100% transparent ... pricing system ...".

  • Neal's Yard (Natural Remedies) Ltd

    • Not Upheld
    • Internet (on own site)
    • 09 October 2019

    Claims on Neal’s Yard’s website did not break misleadingness or environmental claims rules.

  • BP Oil UK Ltd

    • Not Upheld
    • National press, Television, Radio
    • 02 October 2019

    TV, press and radio ads for BP Ultimate Fuel did not break the rules around misleadingness, substantiation, exaggeration or comparison.  

  • Install Base Ltd t/a Job Worth Doing

    • Upheld
    • Internet (on own site)
    • 02 October 2019

    An ad on a website for energy efficient home improvements was banned for making unsubstantiated claims.

  • RB UK Commercial Ltd t/a Dettol

    • Upheld
    • Television
    • 02 October 2019

    A TV ad for Dettol Spray Refills was found to make misleading claims around the environmental impact of the refill pouches.

  • Not Just Cooling Ltd

    • Upheld
    • Poster
    • 25 September 2019

    A poster ad for an air conditioning company broke the rules around objectification, after using the tag-line "Your wife is hot!"

  • Outfox the Market Ltd

    • Upheld
    • Internet (social networking)
    • 25 September 2019

    A Facebook video and associated post advertising Outfox the Market broke the ad rules by misleadingly claiming the company provided the 'cheapest green tariffs in the UK.'

  • Smart Metering Communications Body Ltd t/a Smart Energy GB

    • Not Upheld
    • National press, Internet (social networking), Television, Radio
    • 25 September 2019

    A multimedia ad campaign by Smart Energy GB, including TV, Facebook, radio and press ads, did not fall foul of the ad rules as the ads were all deemed unlikely to mislead people.

  • Valo Group Europe Ltd

    • Upheld
    • Internet (social networking)
    • 25 September 2019

    Online ads were found to misleadingly imply that consumers could qualify for government-based solar panel funding by using their website, and did not make clear the nature of the business.

  • Fischer Future Heat UK Ltd

    • Upheld
    • Leaflet
    • 07 August 2019

    A leaflet for Fischer heaters, seen in April 2019, on one side stated "10 YEAR WARRANTY*"; "Compatible with Economy 7 (19) and normal tariffs"; "100% COMPLETE HEATING GUARANTEE (1) ... Removing the uncertainty of heating. If our heater does not heat your room to 21 degrees C, we will replace it...

  • Friends of the Earth Ltd

    • Not Upheld
    • Internet (on own site)
    • 10 July 2019

    A website for Friends of the Earth, www.foe.co.uk, seen on 11 October 2017 on a page titled “Fracking and the campaign to stop climate change” stated under the heading “Why fight fracking? Climate change Fracking is incompatible with tackling climate change … Water Fracking risks contaminating ...

  • Fisher & Company Engineering Services Ltd t/a Fisher & Company

    • Upheld in part
    • Internet (on own site)
    • 20 March 2019

    A website for Fisher & Company, www.fisherandcompany.co.uk, seen in early July 2018, advertising solar powered pedestrian crossing beacons. On a web page titled “Solar Powered Belisha Beacons”, the website stated “SolarisV2™… Part No: FSBB2016 V2” and below that featured an imag...

  • InnoGreen Chem

    • Upheld
    • Internet (on own site)
    • 20 March 2019

    A product brochure for InnoGreen, a heat pump manufacturer, seen on 4 October 2018 featured the claim "InnoGreen GeoPro is the only Thermal Fluid on the market that has been designed specifically for closed loop ground and water collectors. Its design & development was completed in response to requests by lead...

Informally resolved (1)
  • Hazelnut London Ltd

    • 26 June 2019
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Utilities, energy and environment