Rulings (28)
  • Ramsdens Financial Ltd

    • Upheld
    • Television
    • 03 January 2018

    A TV ad for Ramsdens, a company which offered currency exchange services, seen on 21 June 2017. The voice-over stated, “At Ramsdens … you can change your points into Euros … Ramsdens guarantee to give you a great rate for all your travel money … Online or instore. But always at our hot currency rates …”. The ad feat...

  • Car Cash Point Ltd

    • Upheld
    • Internet (on own site)
    • 20 December 2017

    A web page on a website, www.carcashpoint.co.uk for Car Cash Point Ltd, seen on 1 June 2017, titled “Reviews” which featured a testimonial from Miss T Will, London and was headed “The Truth about Varoomas’ extortionate fees and charges”. The testimonial went on to state, “I wanted to write a review about the simply ...

  • Elevate Credit International Ltd t/a Sunny Loans

    • Not Upheld
    • Transport
    • 20 December 2017

    A poster for Sunny, seen on the London Underground network on 6 September 2017, featured an image of a man sitting in a deck chair wearing sunglasses and flip flops. Text stated “That’s life support … When you need some emergency cash, stress not”. Smaller text in the corner of the poster stated “Representative 750%...

  • The Law Society of England and Wales

    • Upheld
    • Internet (on own site)
    • 22 November 2017

    A web page on the Law Society website www.lawsociety.org.uk, seen in November 2016, describing the Conveyancing Quality Scheme (CQS) accreditation, stated “All Law Society Conveyancing Quality Scheme firms go through rigorous examination and testing to demonstrate that they have a high level of knowledge, skil...

  • Samweb (UK) Ltd t/a Ease Your Mortgage

    • Upheld
    • Radio
    • 15 November 2017

    A radio ad for Ease Your Mortgage, a mortgage securitisation company, heard on 2 April 2017, claimed “Breaking News, Ease your mortgage announces that 8 out 10 mortgages have apparently been sold by your lender. We believe you may have a legal case if your lender failed to follow correct procedures. It will only cos...

  • Civil Claim Services Ltd

    • Upheld
    • Internet (social networking)
    • 18 October 2017

    Ads for Civil Claim Services Ltd dated 4 April 2017, seen in May 2017:

    a. A Facebook post included text which stated “The BBC, Martin Lewis and National press have all announced a PPI deadline is in place. To run a 22 year PPI check on all your finances visit www.ppisearch.co.uk ...”. The post ...

  • Sterling Partnership Ltd

    • Upheld
    • Internet (social networking)
    • 18 October 2017

    A paid-for Facebook ad for Sterling Partnership Ltd, dated 28 February 2017 and seen in May 2017, included an image of Martin Lewis and text which stated “Get the Latest Money Saving Tips & Advice”.

  • Age Partnership Ltd

    • Upheld
    • Television
    • 04 October 2017

    A TV ad for an equity release scheme from Age Partnership Ltd, seen 26 February 2017, featured an older couple. They stated, “We began to worry about our finances, especially with living costs going up all the time. We had thought about releasing money from our home, so we visited the Age Partnership website. ...

  • Online Tax Rebates Ltd t/a Teacher Tax Rebate

    • Upheld
    • Internet (on own site)
    • 04 October 2017

    A website for Online Tax Rebates Ltd, www.teachertaxrebate.co.uk, seen in April 2017 included the text on the home page, “The easy way to get a tax refund” which was accompanied by a large button which stated “CLICK HERE TO ESTIMATE YOUR REBATE AND CLAIM”. Underneath, further text stated &ldq...

  • PaymentSense Ltd

    • Not Upheld
    • Internet (classified)
    • 04 October 2017

    A job listing on Indeed, for PaymentSense, a merchant service provider, seen on 12 April 2017, stated “Field Sales Agent - Stratford UK”. A sub-heading on the page stated “Salary: £0-80k per year”. Further text stated “Self-employed (Excellent commission structure + Recurring paym...

Informally resolved (52)
  • TSB Bank plc

    • 17 January 2018
    • Number of complaints: 1

    Media: Television
    Topic: Financial products and services

  • Tesco Stores Ltd

    • 17 January 2018
    • Number of complaints: 3

    Media: Internet (social networking)
    Topic: Financial products and services

  • Student Money Saver Ltd

    • 10 January 2018
    • Number of complaints: 1

    Media: E-mail
    Topic: Sports, leisure and hobbies, Financial products and services

  • Success Resources UK Ltd

    • 03 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Financial products and services

  • Financial Conduct Authority

    • 20 December 2017
    • Number of complaints: 44

    Media: Television
    Topic: Legal and regulation, Financial products and services

  • Vitality Corporate Services Ltd

    • 20 December 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Financial products and services

  • Fentham Group Ltd t/a Remove A Tenant

    • 06 December 2017
    • Number of complaints: 4

    Media: Internet (social networking)
    Topic: Promotions and competitions, Financial products and services

  • ShieldPay Ltd t/a ShieldPay

    • 29 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Financial products and services

  • ABC Lawyers Ltd t/a Timeshare Compensation

    • 22 November 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Financial products and services

  • Asda Financial Services Ltd

    • 08 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Financial products and services

Database cases (4)
  • WorldPay (UK) Ltd

    • 20 December 2017
  • New Wave Capital Ltd t/a Capital on Tap

    • 06 December 2017
  • Capital One Bank (Europe) plc

    • 15 November 2017
  • Ingenie Services Ltd

    • 18 October 2017