Rulings (17)
  • CoinBurp Ltd

    • Upheld
    • Social media (own site)
    • 15 December 2021

    A Twitter bio for a cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment. 

  • Luno Money Ltd t/a Luno

    • Upheld
    • App (paid ad)
    • 15 December 2021

    A paid for display ad for a stocks and cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment.  

  • Luno Money Ltd t/a Luno

    • Upheld
    • Poster
    • 26 May 2021

    A poster for a cryptocurrency exchange service was banned for failing to illustrate the risks of investing in Bitcoin and for taking advantage of consumers’ lack of experience by implying that investing in it was straightforward.

  • Payward Ltd t/a Kraken

    • Upheld
    • Poster (digital video)
    • 15 December 2021

    A digital poster for a cryptocurrency exchange was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment. 

  • Floki Inu

    • Upheld
    • Poster
    • 02 March 2022

    A poster for Floki Inu, a cryptocurrency, was banned for trivialising investment in cryptocurrency and for taking advantage of consumers’ lack of experience or credulity.

  • Forisgfs UK Ltd t/a Crypto.com

    • Upheld
    • App (paid ad)
    • 05 January 2022

    Two in-app ads for Crypto.com were banned for not being sufficiently clear that the value of investments in cryptocurrency was variable and for irresponsibly encouraging investing in cryptocurrency through using a credit card.

  • eToro (UK) Ltd

    • Upheld
    • Internet (display)
    • 15 December 2021

    A paid for display ad for a stocks and cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment.  

  • Fortune Academy

    • Upheld
    • Internet (on own site)
    • 13 November 2019

    A website promoting a cryptocurrency course made misleading claims.

  • Inside Access LLC t/a Crypto Bank Global

    • Upheld
    • Regional press
    • 10 October 2018

    An ad for cryptocurrency investment firm Cryptobank, appeared in the 30 April 2018 edition

    degree of knowledge concerning cryptocurrencies, most were unlikely to be familiar with the … workings, and therefore the associated risks of cryptocurrencies such as Bitcoin. We considered that those … faster than anything in historyā€¯ that the value of the cryptocurrency would significantly increase

  • Ziglu Ltd

    • Upheld
    • Digital outdoor
    • 09 March 2022

    A digital poster for Ziglu, an online cryptocurrency platform, was banned because it took advantage of consumers’ inexperience and because it was likely to cause unjustifiable distress.

  • Coinbase Europe Ltd t/a Coinbase

    • Upheld
    • Social media (paid ad)
    • 15 December 2021

    A paid-for Facebook ad for a cryptocurrency trading platform was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment. 

  • Coinfloor Ltd

    • Upheld
    • Regional press
    • 17 March 2021

    A press ad for a Bitcoin and cryptocurrency exchange was banned for irresponsibly suggesting that purchasing Bitcoin was a good or secure way to invest one’s savings or pension and for failing to make clear the risks associated with Bitcoin investments.

  • Arsenal Football Club plc

    • Upheld
    • Website (own site)
    • 10 August 2022

    [Republished ruling] A Facebook post and website post by Arsenal Football Club promoting fan tokens were misleading because they did not make sufficiently clear that the value of investments in paid-for Fan Tokens was variable and as cryptoassets they were unregulated; omitted material information, including that free ...

  • Exmo Exchange Ltd

    • Upheld
    • Video
    • 15 December 2021

    A YouTube video promoting a cryptocurrency exchange was banned for irresponsibly taking advantage of consumers’ inexperience and for failing to illustrate the risk of the investment.  

  • HDR Global Trading Ltd

    • Upheld
    • National press
    • 14 August 2019

    A newspaper ad for the cryptocurrency trading platform BitMEX, seen on 3 January 2019. The ad

    financial interest in the value of cryptocurrency itself. BitMEX said that it did not seek to … investment or conceal the risks associated with such an investment. They said that while cryptocurrency

  • Skrill Ltd

    • Upheld
    • Social media (paid ad)
    • 22 December 2021

    A paid-for Reddit ad for an online wallet and money transfer service was banned for taking advantage of consumers’ lack of experience by implying that cryptocurrency investment was risk free.

  • Papa John's (GB) Ltd t/a Papa John's Pizza, papa Johns

    • Upheld
    • Internet (website content), Social media (own site)
    • 15 December 2021

    A Papa John’s website post and a Twitter post promoting cryptocurrency were banned for irresponsibly taking advantage of consumers’ lack of experience and for trivialising investment in cryptocurrency. 

Informally resolved (4)
  • Bitfi Inc

    • 22 May 2019
    • Number of complaints: 1

    Media: Internet (social networking)

  • Revolut Ltd

    • 21 February 2018
    • Number of complaints: 2

    Media: Internet (on own site)

  • Darkhorse Films Ltd

    • 15 June 2022
    • Number of complaints: 1

  • Ionomy Studios Ltd

    • 28 November 2018
    • Number of complaints: 1

    Media: Internet (on own site)