Rulings (82)
  • Lotus Leisure Ltd t/a DialAFlight

    • Upheld
    • Social media (paid ad)
    • 09 September 2026

    A paid-for Meta ad for a travel agent didn’t make the basis for their environmental claims clear.

  • We Love Holidays Ltd t/a loveholidays

    • Upheld
    • Search (paid)
    • 09 September 2026

    Two paid-for Google ads for loveholidays didn’t make the basis for their environmental claims clear.

  • Mazda Motors UK Ltd

    • Upheld
    • Social media (paid ad)
    • 25 September 2024

    A paid-for Meta ad for the Mazda2 Hybrid car gave a misleading impression of the vehicle’s environment impact and made absolute claims that couldn’t be evidenced.

  • Nike Retail BV

    • Upheld
    • Search (paid)
    • 03 December 2025

    A paid-for Google ad for Nike made misleading environmental claims.

  • TravelCircle Ltd t/a Cruise Circle

    • Upheld
    • Website (own site)
    • 03 September 2025

    A webpage advertising cruise operator failed to make the basis of environmental and comparative claims clear and didn’t substantiate the environmental claims made in relation to the full life cycle of a cruise.

  • Thomas Cook Tourism (UK) Company Ltd t/a Thomas Cook

    • Upheld
    • Search (paid)
    • 09 September 2026

    A paid- for Google ad for Thomas Cook didn’t make the basis for their environmental claims clear.

  • Adidas UK Ltd t/a adidas

    • Upheld
    • Search (paid)
    • 24 June 2026

    A paid-for Google ad for adidas made misleading environmental claims.

  • Uniqlo (UK) Ltd t/a UNIQLO

    • Upheld
    • Search (paid)
    • 24 June 2026

    A paid- for Google ad for UNIQLO made misleading environmental claims.   

  • Lacoste E-commerce t/a Lacoste

    • Upheld
    • Search (paid)
    • 03 December 2025

    A paid-for Google ad for Lacoste made misleading environmental claims.

  • Vacaciones eDreams, S.L. t/a eDreams

    • Upheld
    • Internet (display)
    • 08 January 2025

    Two paid-for online display ads made unsubstantiated environmental claims.

  • Charles Tyrwhitt Shirts Ltd

    • Upheld
    • 20 December 2023

    of environmental claims must be clear and stated that unqualified claims could mislead if material … breached CAP Code (Edition 12) rule 3.1, 3.3 (Misleading advertising) and 11.1 (Environmental claims). The … ensure that the basis of future environmental claims were clear.

  • JC Atkinson & Son Ltd

    • Upheld
    • Internet (website content)
    • 03 August 2022

    An ad on the company’s website misleadingly implied that their MDF coffins were more eco-friendly than other options, without sufficient evidence.

  • Calvin Klein Europe BV t/a Calvin Klein

    • Upheld
    • Search (paid)
    • 24 June 2026

    A paid-for Google ad for Calvin Klein made misleading environmental claims.

  • Barrhead Travel Service Ltd t/a Barrhead Travel

    • Upheld
    • Search (paid)
    • 03 September 2025

    A paid-for Google ad for a travel agency gave a misleading impression of the advertised cruises’ environmental impact by failing to make the basis of environmental claims clear and not holding robust substantiation to support them.

  • Hurtigruten UK Ltd t/a HX Hurtigruten Expeditions

    • Upheld
    • Internet
    • 17 July 2024

    A paid-for ad in a digital newspaper for a cruise made misleading and unsubstantiated claims about the environmental impact of the expedition and failed to make the basis of these environmental claims clear. 

  • Here We Flo Ltd t/a Flo

    • Social media (own site)
    • 23 September 2026

    Three Instagram posts for a period product company made misleading environmental claims, including by failing to make the basis of environmental claims clear. 

  • Kit & Kin Ltd

    • Upheld
    • 04 February 2026

    A website for a baby product company failed to make the basis of environmental and comparative claims clear, didn’t have suitable evidence to support these claims and gave a misleading impression of their products’ environmental impact.

  • Supergroup Internet Ltd

    • Upheld
    • Search (paid)
    • 03 December 2025

    A paid-for Google ad for Superdry made misleading environmental claims. 

  • Unilever UK Ltd

    • Upheld
    • Television
    • 31 August 2022

    A TV ad for Persil washing liquid broke the rules by making misleading and unsubstantiated claims that the product was “kinder to our planet”.

  • BrewDog plc

    • Upheld
    • 20 December 2023

    definition of carbon negative. Upheld The CAP Code required that the basis of environmental claims must … environmental claim clear because it did not provide information in the ad on the basis for the “carbon … (Environmental claims). The ad must not appear again in its current form. We told Brewdog Plc to ensure the basis of environmental claims was clear in future ads.

Informally resolved (18)
  • British Airways plc

    • 01 May 2024
    • Number of complaints: 0

  • Vauxhall Motors Ltd

    • 18 December 2024
    • Number of complaints: 0

  • Polestar Automotive UK Ltd

    • 04 September 2024
    • Number of complaints: 1

  • Bentley Motors Ltd

    • 18 December 2024
    • Number of complaints: 0

  • Omni Pet Ltd

    • 16 April 2025
    • Number of complaints: 1

  • IEdiSA SA

    • 18 May 2022
    • Number of complaints: 1

  • Brand Developers Ltd

    • 25 January 2023
    • Number of complaints: 1

  • Opodo Ltd t/a Opodo

    • 06 August 2025
    • Number of complaints: 1

  • TUI UK Ltd

    • 01 May 2024
    • Number of complaints: 0

  • Fuse Energy Supply Ltd

    • 03 January 2024
    • Number of complaints: 1

  • The Offshore Energies Association Ltd t/a OEUK

    • 03 January 2024
    • Number of complaints: 1

  • Nissan Motor (GB) Ltd

    • 11 January 2023
    • Number of complaints: 1

  • Anchor Hanover Group

    • 28 August 2024
    • Number of complaints: 1

  • Quooker UK Ltd

    • 28 August 2024
    • Number of complaints: 1

    Media: Newspaper

  • easyJet Airline Co Ltd

    • 19 April 2023
    • Number of complaints: 1

  • Prestige Gifting Ltd

    • 23 February 2022
    • Number of complaints: 1

  • BrewDog plc

    • 05 January 2022
    • Number of complaints: 1

  • Viking Energy Partnership

    • 20 July 2022
    • Number of complaints: 1