Rulings (80)
  • Mazda Motors UK Ltd

    • Upheld
    • Social media (paid ad)
    • 25 September 2024

    A paid-for Meta ad for the Mazda2 Hybrid car gave a misleading impression of the vehicle’s environment impact and made absolute claims that couldn’t be evidenced.

  • Nike Retail BV

    • Upheld
    • Search (paid)
    • 03 December 2025

    A paid-for Google ad for Nike made misleading environmental claims.

  • TravelCircle Ltd t/a Cruise Circle

    • Upheld
    • Website (own site)
    • 03 September 2025

    A webpage advertising cruise operator failed to make the basis of environmental and comparative claims clear and didn’t substantiate the environmental claims made in relation to the full life cycle of a cruise.

  • Adidas UK Ltd t/a adidas

    • Upheld
    • Search (paid)
    • 24 June 2026

    A paid-for Google ad for adidas made misleading environmental claims.

  • Uniqlo (UK) Ltd t/a UNIQLO

    • Upheld
    • Search (paid)
    • 24 June 2026

    A paid- for Google ad for UNIQLO made misleading environmental claims.   

  • Lacoste E-commerce t/a Lacoste

    • Upheld
    • Search (paid)
    • 03 December 2025

    A paid-for Google ad for Lacoste made misleading environmental claims.

  • Vacaciones eDreams, S.L. t/a eDreams

    • Upheld
    • Internet (display)
    • 08 January 2025

    Two paid-for online display ads made unsubstantiated environmental claims.

  • Charles Tyrwhitt Shirts Ltd

    • Upheld
    • 20 December 2023

    of environmental claims must be clear and stated that unqualified claims could mislead if material … breached CAP Code (Edition 12) rule 3.1, 3.3 (Misleading advertising) and 11.1 (Environmental claims). The … ensure that the basis of future environmental claims were clear.

  • JC Atkinson & Son Ltd

    • Upheld
    • Internet (website content)
    • 03 August 2022

    An ad on the company’s website misleadingly implied that their MDF coffins were more eco-friendly than other options, without sufficient evidence.

  • Calvin Klein Europe BV t/a Calvin Klein

    • Upheld
    • Search (paid)
    • 24 June 2026

    A paid-for Google ad for Calvin Klein made misleading environmental claims.

  • Barrhead Travel Service Ltd t/a Barrhead Travel

    • Upheld
    • Search (paid)
    • 03 September 2025

    A paid-for Google ad for a travel agency gave a misleading impression of the advertised cruises’ environmental impact by failing to make the basis of environmental claims clear and not holding robust substantiation to support them.

  • Hurtigruten UK Ltd t/a HX Hurtigruten Expeditions

    • Upheld
    • Internet
    • 17 July 2024

    A paid-for ad in a digital newspaper for a cruise made misleading and unsubstantiated claims about the environmental impact of the expedition and failed to make the basis of these environmental claims clear. 

  • Kit & Kin Ltd

    • Upheld
    • 04 February 2026

    A website for a baby product company failed to make the basis of environmental and comparative claims clear, didn’t have suitable evidence to support these claims and gave a misleading impression of their products’ environmental impact.

  • Supergroup Internet Ltd

    • Upheld
    • Search (paid)
    • 03 December 2025

    A paid-for Google ad for Superdry made misleading environmental claims. 

  • Unilever UK Ltd

    • Upheld
    • Television
    • 31 August 2022

    A TV ad for Persil washing liquid broke the rules by making misleading and unsubstantiated claims that the product was “kinder to our planet”.

  • BrewDog plc

    • Upheld
    • 20 December 2023

    definition of carbon negative. Upheld The CAP Code required that the basis of environmental claims must … environmental claim clear because it did not provide information in the ad on the basis for the “carbon … (Environmental claims). The ad must not appear again in its current form. We told Brewdog Plc to ensure the basis of environmental claims was clear in future ads.

  • Renault UK Ltd t/a Dacia, Renault

    • Upheld
    • Social media (paid ad)
    • 29 November 2023

    A paid-for Meta ad misleading claimed that a hybrid car drove “Up to 80% electric driving in the city”, which was unclear.

  • Aramco Overseas Oil Company BV t/a Aramco

    • Not upheld
    • Social media (paid ad)
    • 09 July 2025

    Paid-for LinkedIn, Google and Instagram ads featuring a Formula 1 car did not make misleading environmental claims.

  • The Cheeky Panda Ltd

    • Upheld
    • Website (own site)
    • 04 February 2026

    A website for a baby product company failed to make the basis of environmental and comparative claims clear and didn’t have suitable evidence to support the claims made.  

  • Air France-KLM

    • Upheld
    • Internet (display)
    • 06 December 2023

    A paid-for Google ad gave a misleading impression of the airline’s environmental impact.

Informally resolved (18)
  • British Airways plc

    • 01 May 2024
    • Number of complaints: 0

  • Vauxhall Motors Ltd

    • 18 December 2024
    • Number of complaints: 0

  • Polestar Automotive UK Ltd

    • 04 September 2024
    • Number of complaints: 1

  • Bentley Motors Ltd

    • 18 December 2024
    • Number of complaints: 0

  • Omni Pet Ltd

    • 16 April 2025
    • Number of complaints: 1

  • IEdiSA SA

    • 18 May 2022
    • Number of complaints: 1

  • Brand Developers Ltd

    • 25 January 2023
    • Number of complaints: 1

  • Opodo Ltd t/a Opodo

    • 06 August 2025
    • Number of complaints: 1

  • TUI UK Ltd

    • 01 May 2024
    • Number of complaints: 0

  • Fuse Energy Supply Ltd

    • 03 January 2024
    • Number of complaints: 1

  • The Offshore Energies Association Ltd t/a OEUK

    • 03 January 2024
    • Number of complaints: 1

  • Nissan Motor (GB) Ltd

    • 11 January 2023
    • Number of complaints: 1

  • Anchor Hanover Group

    • 28 August 2024
    • Number of complaints: 1

  • Quooker UK Ltd

    • 28 August 2024
    • Number of complaints: 1

    Media: Newspaper

  • easyJet Airline Co Ltd

    • 19 April 2023
    • Number of complaints: 1

  • Prestige Gifting Ltd

    • 23 February 2022
    • Number of complaints: 1

  • BrewDog plc

    • 05 January 2022
    • Number of complaints: 1

  • Viking Energy Partnership

    • 20 July 2022
    • Number of complaints: 1