Rulings (135)
  • Fischer Future Heat UK Ltd

    • Upheld
    • Internet (on own site), Leaflet
    • 13 November 2019

    Claims on a flyer and website for a heating system were misleading and unsubstantiated.

  • AK Sports Therapy & Massage t/a AK Sports Therapy & Massage

    • Not Upheld
    • Internet (social networking)
    • 04 December 2019

    Posts on Instagram and LinkedIn for sports therapy and massage did not break the rules around misleadingness.

  • HOLLAND & BARRETT RETAIL LIMITED t/a Holland & Barrett

    • Upheld
    • Internet (on own site)
    • 04 December 2019

    Health claims about food supplements on a website broke the rules as they were not authorised on the EU Register. 

  • Wowcher Ltd t/a Wowcher

    • Upheld
    • Internet (sales promotion)
    • 04 December 2019

    A website countdown clock offer broke the rules around misleadingness.

  • flatfair Ltd

    • Not Upheld
    • Internet (on own site)
    • 04 December 2019

    Claims on a deposit replacement company website did not break the rules around misleadingness.

  • idesigngold.com

    • Upheld
    • Internet (social networking)
    • 04 December 2019

    A post on Katie Price’s Instagram was not obviously identifiable as an ad.

  • BWRT Ltd

    • Upheld
    • Internet (on own site)
    • 27 November 2019

    A website for Brainworking Recursive Therapy made claims that they couldn’t substantiate and broke the rules by targeting ads at people seeking treatment for conditions for which medical supervision was necessary. 

  • Stovax Ltd

    • Not upheld
    • Internet (on own site)
    • 27 November 2019

    A website for wood burning stoves making ‘clean burn’ claims did not break the rules around misleadingness.

  • Ancol Pet Products Ltd

    • Upheld
    • Internet (on own site)
    • 20 November 2019

    A website made misleading environmental claims about dog waste bags.

  • Dyson Ltd

    • Upheld
    • Internet (on own site)
    • 20 November 2019

    A video ad for a vacuum cleaner broke the rules around misleadingness for not making clear the length of the hose.

  • Halewood International Ltd t/a Tequila Rose

    • Upheld in part
    • Internet (social networking)
    • 20 November 2019

    A post on Holly Ah-Thion’s Instagram account for Tequila Rose Liqueur broke the rules around alcohol ads featuring those who are or seem to be under 25 years of age.

  • Money Tree Media Ltd t/a National-Debt-Help.org.uk

    • Upheld
    • Internet (display)
    • 20 November 2019

    A website and Facebook page for a debt help service falsely implied that they were acting for purposes outside their trade.

  • My Baby Enterprises Ltd

    • Upheld
    • Internet (on own site)
    • 20 November 2019

    Claims on a website for a prenatal testing service for genetic conditions used misleading statistics about the accuracy of the tests.

  • The Birth Company

    • Upheld
    • Internet (on own site)
    • 20 November 2019

    Claims on a website for a prenatal testing service for genetic conditions used misleading statistics about the accuracy of the tests.

  • Ultrasound Direct Ltd

    • Upheld
    • Internet (on own site)
    • 20 November 2019

    Claims on a website for a prenatal testing service for genetic conditions used misleading statistics about the accuracy of the tests.

  • Zoe de Pass t/a Dress Like A Mum (DLAM)

    • Upheld
    • Internet (social networking)
    • 20 November 2019

    An Instagram post was not obviously identifiable as an ad.

  • Active Posture Ltd

    • Upheld
    • Internet (social networking)
    • 13 November 2019

    Claims on Facebook by a clothing company that its product could improve posture and reduce back pain were misleading.  

  • Fortune Academy

    • Upheld
    • Internet (on own site)
    • 13 November 2019

    A website promoting a cryptocurrency course made misleading claims.

  • Rock Paper Click Ltd t/a Government Solar Checker

    • Upheld
    • Internet (on own site)
    • 13 November 2019

    Claims on a solar panel company website were misleading, did not make clear the nature of the business and falsely implied they acted for purposes outside their trade.  

  • Solar Panel Funding Ltd

    • Upheld
    • Internet (social networking)
    • 13 November 2019

    Facebook posts for solar panel funding made misleading claims, did not make clear the nature of the business and falsely implied they were acting for purposes outside of their trade.

Informally resolved (74)
  • AB Electrolux

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Appliances, electronics and machinery

  • AXN Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Amazon Europe Core Sarl

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery

  • B&Q plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • B&Q plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Delivery, construction and logistics

  • Blue SAS

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Holidays, travel and motoring

  • Cameron Mackintosh Ltd - unconfirmed

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Pricing and charges

  • Dockyard Social CIC

    • 04 December 2019
    • Number of complaints: 2

    Media: Internet (social networking), Leaflet
    Topic: Food, drink and supplements

  • Expedia.com Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • In The Style Fashion Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Clothing, shoes and jewellery

  • JD Sports Fashion Plc

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • John Lewis Partnership plc

    • 04 December 2019
    • Number of complaints: 3

    Media: National press, Internet (social networking), Point of sale
    Topic: Promotions and competitions

  • Lifecycle Marketing - unconfirmed

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Children and the vulnerable

  • MyCityDeal Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Peloton Interactive UK Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site), Internet (social networking), Television
    Topic: Sports, leisure and hobbies

  • Person(s) unknown

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Gender, sex and relationships

  • Specsavers Optical Group Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions

  • Vectone Mobile Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Appliances, electronics and machinery

  • Waterstones Booksellers Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Whirlpool UK Appliances Ltd

    • 04 December 2019
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Appliances, electronics and machinery