Rulings (254)
  • Aspro Atlantic Medikal Turizm Ticaret Limited Şirketi t/a AsproMED

    • Upheld
    • Social media (paid ad)
    • 27 September 2023

    A paid-for Facebook ad for cosmetic surgery abroad was irresponsible, trivialised the decision to undergo surgery, contained misleading claims about bariatic surgery and misleadingly omitted information regarding the need for pre-consultation.

  • Ersoy Health Services Tourism Ltd t/a Clinic Haus

    • Upheld
    • Social media (paid ad)
    • 27 September 2023

    A paid-for Facebook ad for cosmetic surgery abroad irresponsibly implied a time-limited promotion, trivialised the decision to undergo surgery and misleadingly omitted information regarding the need for pre-consultation.

  • Excite For Life Ltd t/a t/a Excite for Life

    • Upheld
    • 18 September 2024

    A website made misleading claims that CBD was suitable for consumption by children, incorrectly stated that the recommended maximum consumption of CBD per day for adults was 70 mg and made general health claims that weren't accompanied by an authorised specific health claim.

  • NothingFishy Ltd

    • Upheld
    • 18 September 2024

    A paid-for Instagram ad made claims that a food supplement could treat symptoms of Covid-19 and also made unauthorised specific health claims.

  • Sterling Wholesale Ltd t/a Moncrief

    • Upheld
    • 18 September 2024

    A website made misleading claims that all of its products were handmade in Italy, and that they had frequently been featured in top international fashion magazines.

  • Vape Life Ltd t/a CBDLife UK

    • Upheld
    • 18 September 2024

    A website made misleading claims that CBD was suitable for consumption by children and incorrectly stated that the recommended maximum consumption of CBD per day for adults was 70 mg.

  • Vodafone Ltd t/a Voxi, vodafone

    • Upheld
    • 18 September 2024

    A TV ad, paid-for X ad and website for Vodafone made unsubstantiated claims that their broadband services provided a nearly identical performance to BT's services, and that millions of BT broadband customers had already switched, or were actively considering switching, to Vodafone.

  • Femgroup Ltd t/a Feminapause

    • Upheld
    • 11 September 2024

    A paid-for Facebook ad made claims that a supplement could treat symptoms of the menopause and misleadingly implied that the supplement had been approved by the Food Standards Agency.

  • Nasty Gal Ltd

    • Upheld
    • 11 September 2024

    A promotion on the Nasty Gal Instagram page failed to clearly publish the winner of a competition.

  • 247 Home Furnishings Ltd t/a 247Blinds

    • Upheld
    • Internet (website content)
    • 04 September 2024

    A website ad which made references to blindness were likely to cause serious or widespread offence on the grounds of disability.

  • Mayborn (UK) Ltd t/a Tommee Tippee

    • Upheld
    • Social media (paid ad)
    • 04 September 2024

    A paid-for Instagram ad for a device for removing air particles from milk made unsubstantiated efficacy claims for treating colic and its symptoms.

  • Sports Supplements Ltd t/a Bulk

    • Upheld
    • Email
    • 04 September 2024

    An email contained a promotion which wasn't capable of being used and so wasn't administered fairly.

  • William Grant & Sons Ltd t/a Hendricks Gin

    • Not upheld
    • Video on demand
    • 04 September 2024

    A Video on Demand ad for Hendricks Gin wasn't likely to particularly appeal to under-18s.

  • CPD Regulatory Office

    • Upheld
    • Internet
    • 28 August 2024

    A website made misleading claims about being affiliated with government bodies, misleading claims to have accreditation providers that met government-approved standards, and misleadingly using organisations’ names and logos to suggest an affiliation.

  • Hike Future Ltd t/a Hike Footwear

    • Upheld
    • Social media (paid ad)
    • 28 August 2024

     Three paid-for Facebook ads made misleading claims about a money back guarantee, made medical claims for unlicensed products and featured testimonials that weren’t genuine.

  • JD Sports Fashion plc

    • Upheld in part
    • Internet
    • 28 August 2024

     A Facebook page, a Facebook reel, a paid-for Facebook post and a poster condoned irresponsible, unsafe driving, but didn’t irresponsibly feature riders not wearing protective gear.

  • Just Eat.co.uk Ltd t/a Just-Eat.co.uk

    • Upheld
    • Internet
    • 21 August 2024

    A paid-for Facebook ad for Just Eat failed to use appropriate targeting to ensure an ad featuring HFSS products wasn't directed at under 16s.

  • Valterous Ltd t/a Therapie Clinic

    • Upheld
    • Internet
    • 21 August 2024

    A website and Instagram ad made misleading and unsubstantiated saving claims.   

  • Aston Manor Ltd t/a Crumpton Oaks

    • Not upheld
    • Television
    • 14 August 2024

    A TV ad for Crumpton Oaks Cider was not likely to strongly appeal to under 18s.

  • Huel Ltd

    • Upheld
    • Social media (paid ad)
    • 14 August 2024

    Two paid-for Facebook ads for Huel featuring a testimonial from Steven Bartlett misleadingly omitted that he was one of the company's directors.

Informally resolved (66)
  • ADT-Healthcare Ltd t/a Rehab 4 Addiction

    • 18 September 2024
    • Number of complaints: 1

    Topic: Health conditions

  • Argos Ltd t/a Argos

    • 18 September 2024
    • Number of complaints: 1

    Topic: Appliances, electronics and machinery

  • Dell Corporation Ltd t/a Dell Computer Corporation Limited

    • 18 September 2024
    • Number of complaints: 1

    Topic: Computers, phones and telecoms

  • Jet2holidays Ltd t/a Jet2.com, Jet2 Holidays

    • 18 September 2024
    • Number of complaints: 1

    Topic: Holidays, travel and motoring

  • Samsung Electronics (UK) Ltd t/a Samsung

    • 18 September 2024
    • Number of complaints: 1

    Topic: Computers, phones and telecoms

  • Simmer Ltd

    • 18 September 2024
    • Number of complaints: 1

    Topic: Food, drink and supplements

  • Vauxhall Motors Ltd

    • 18 September 2024
    • Number of complaints: 1

    Topic: Holidays, travel and motoring

  • Wm Morrison Supermarkets Ltd t/a Morrisons

    • 18 September 2024
    • Number of complaints: 1

    Topic: Food, drink and supplements

  • Google UK Ltd t/a Google

    • 11 September 2024
    • Number of complaints: 1

    Topic: Computers, phones and telecoms

  • Virgin Media Ltd t/a Virgin Media, Virgin Broadband

    • 11 September 2024
    • Number of complaints: 1

    Topic: Computers, phones and telecoms

  • WHG (International) Ltd t/a William Hill Online

    • 11 September 2024
    • Number of complaints: 1

    Topic: Gambling

  • Digital Adventures Ltd t/a Free Bingo Genie, Strike Wild

    • 04 September 2024
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Gambling

  • Enterprise Tackle Ltd

    • 04 September 2024
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Sports, leisure and hobbies

  • Hyundai Motor UK Ltd

    • 04 September 2024
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Holidays, travel and motoring

  • Morely Trends

    • 04 September 2024
    • Number of complaints: 1

    Topic: Clothing, shoes and jewellery

  • Polestar Automotive UK Ltd

    • 04 September 2024
    • Number of complaints: 1

    Media: Internet (sponsored search)
    Topic: Holidays, travel and motoring

  • RB UK Commercial Ltd t/a Reckitt Benckiser plc, Reckitt Benckiser

    • 04 September 2024
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • We Love Holidays Ltd t/a LoveHolidays

    • 04 September 2024
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Arts1 Ltd

    • 28 August 2024
    • Number of complaints: 1

    Media: Internet

  • Banquist Ltd t/a Winedrops

    • 28 August 2024
    • Number of complaints: 1

    Media: Internet
    Topic: Alcohol