Rulings (332)
  • University of East Anglia

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for the University of East Anglia (UEA), www.uea.ac.uk, seen on 9 June 2017, featured a black box including text stating, “Top 5 for student satisfaction (National Student Survey 2005-2016)” at the bottom of the homepage.

  • Falmouth University

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for Falmouth University, www.falmouth.ac.uk, seen on 10 June 2017 featured text stating “The UK’s No 1 Arts University (for three years running)” in “The Sunday Times League Table 2017” on a webpage titled “League Table Results”. Additionally, on the third page of ...

  • University of Leicester

    • Upheld
    • Internet (social networking)
    • 15 November 2017

    A paid for Facebook post for the University of Leicester, seen on 17 July 2017, featured text stating that the university was “a top 1% world university” and “A World Ranked University”.

  • University of Strathclyde

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for the University of Strathclyde, www.strath.ac.uk, seen on 8 June 2017 featured a webpage titled “Physics” that included a headline stating “We’re ranked No.1 in the UK”. Below this featured text stating “The Department of Physics at the University of Strathclyde, in t...

  • Teesside University

    • Upheld
    • Internet (on own site), Internet (social networking)
    • 15 November 2017

    A website and a social media post for Teesside University:

    a. The website www.tees.ac.uk, seen on 1 August 2017, featured text stating “Top university in England for long-term graduate prospects. Government longitudinal outcomes data 2016”.

    b. The paid-for tweet from the Teesside Univ...

  • Alternative Airlines Ltd

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for Alternative Airlines, www.alternativeairlines.com, seen on 11 July 2017, provided facilities for consumers to search for and purchase holidays. A results page listed various holidays in line with search criteria entered. Once a customer clicked through the results page option “CONFIRM SELECTION”, they ...

  • Croner Group Ltd t/a employeradvice.org

    • Not Upheld
    • Internet (on own site)
    • 15 November 2017

    A website and google sponsored search result seen on 2 January 2017 promoting a service offering employment legal advice:

    a. The website www.employeradvice.org featured text that stated “employeradvice.org The Free Advice Service for Employers call our FREE helpline now on …”. Below this was the text “Free Aca...

  • DotNetPages Ltd t/a OddsMonkey

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A video on the home page of www.oddsmonkey.com, seen on 5 June 2017, stated “For years Odds Monkey has helped over 30,000 people earn up to £1,500 per month”.

  • Kingstown Associates Ltd t/a HealthyLiving Direct

    • Upheld
    • Catalogue
    • 15 November 2017

    A brochure for Healthy Living Direct, seen in June 2017, contained ads on one page for various products including a number of sex toys and sex aids. Two of the products, a sex toy entitled “The Pleasurable Way To Relieve Stress” and “Erecta Prompt Cream” had appeared in a previous ASA Adjudication. The ad also conta...

  • Mist Fire Suppression Ltd

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    The homepage of the website for the Nebula fire mist system www.mistfs.co.uk seen on 24 April 2017 featured the claim, "Systems tested in accordance with BS8458:2015." Text on a moving image carousel stated "Designed, installed and certified to current Building regulations - BS8458". On a separat...

Informally resolved (1429)
  • 1&1 Internet Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Amazon Europe Core Sarl

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Amberstone Associates Ltd t/a Drive2us.com

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Charity, education and Third sector

  • Argyll Entertainment AG t/a Sport Nation

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • B&Q plc

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (e-tailing)
    Topic: Home and garden

  • British Telecommunications plc t/a BT Sport

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • David Lloyd Leisure Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Sports, leisure and hobbies

  • East Coast Private Hire Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Fasthosts Internet Ltd t/a UKreg

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Go Groopie Ltd

    • 15 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

Mail order cases (27)
  • William Reed Business Media Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Recruitment and work

  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Immediate Media Company Ltd t/a buysubscriptions

    • 27 September 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Teentoday Ltd t/a Maximumpop!

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Gambling

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

Database cases (10)
  • Wowcher Ltd

    • 08 November 2017
  • Smyths Toys UK Ltd

    • 11 October 2017
  • Virgin Media Ltd

    • 13 September 2017
  • Virgin Media Ltd

    • 12 July 2017
  • Emailing Network Sarl t/a ClicPlan

    • 14 June 2017
  • Price Engines Ltd t/a Home Improvement Quotes

    • 01 March 2017
  • Virgin Media Ltd

    • 01 March 2017
  • GlaxoSmithKline UK Ltd

    • 22 February 2017
  • Totaljobs Group Ltd

    • 08 February 2017
  • Ladbrokes Betting & Gaming Ltd

    • 18 January 2017