Rulings (17)
  • All Care GB Ltd

    • Upheld
    • Leaflet
    • 13 December 2017

    A flyer for All Care, a domiciliary care service, received in July 2017, included the text “paid DBS checks … guaranteed hours” and “Rates of pay £8.30 per hour Monday through Friday”.

  • New Leaf Adoption Ltd t/a New Leaf Adoption

    • Upheld
    • Internet (on own site)
    • 06 December 2017

    A website for an adoption agency, New Leaf Adoption (www.newleafadoption.co.uk), seen on 23 March 2017, contained text which stated "We only use experienced competent assessors".

  • Health Lottery ELM Ltd

    • Upheld
    • Internet (social networking)
    • 22 November 2017

    A Facebook post for Health Lottery ELM Ltd, dated 22 January, stated “You know what they say five chances to win is better than one, that’s why we run five weekly draws! What’s more, each draw has a jackpot of up to £100K- that means that there is a potential half a million pounds up for grabs week in week out! … Up...

  • WHG (International) Ltd t/a William Hill

    • Not Upheld
    • Television
    • 01 November 2017

    A TV ad for bookmakers William Hill, seen on 18 June, promoted the '#Your Odds' promotion in which customers could create and bet on their own markets, and make a request for William Hill to provide the odds via Twitter from the William Hill app. One scene titled 'William Hill App' included review ratings from five ...

  • Annexio Ltd t/a World Lottery Club

    • Upheld
    • Internet (on own site)
    • 11 October 2017

    An ad for World Lottery Club seen in the complainant’s Facebook newsfeed on 14 June 2017, stated “How about never working again or starting an empire! Spend it your own way, you’d be one of the UK’s wealthiest lottery winners”. This was accompanied by a picture with a red bar that stated “BREAKING NEWS”. Further tex...

  • Isiris Racing Services

    • Upheld
    • Press general
    • 20 September 2017

    A press ad, published in the Racing Post, for a betting tipster service, seen on 27 May 2017, included text which stated “Make a 4-figure profit or continue with us FREE until you do. We have had 30 bets in the past 2 months (April/May)* and only 3 outright losers for a 90% strike rate and very large profits too of ...

  • Power Leisure Bookmakers Ltd t/a Paddy Power

    • Upheld
    • National press
    • 20 September 2017

    A press ad by Paddy Power, seen in the 23 August 2017 edition of the Evening Standard and the 24 August 2017 edition of the Metro, featured the headline claim "ALWAYS BET ON BLACK" alongside an image of Floyd Mayweather. Further text stated "WE'VE PAID OUT EARLY ON A MAYWEATHER VICTORY BECAUSE WE CHEC...

  • 888 UK Ltd

    • Upheld
    • Internet (OM 3rd party)
    • 13 September 2017

    a. An advertorial for 888 Casino seen on www.casinohack.co, on 21 March 2017 had the appearance of an editorial article. At the top of the page was the text “Advertorial” and below was further text which stated “… William is also over £130,000 in debt after having to sell the house and continue to pay out of pocket ...

  • PT Entertainment Services Ltd t/a Titanbet

    • Upheld
    • Internet (on own site)
    • 16 August 2017

    A website for the gambling operator Titanbet (www.titanbet.co.uk), seen on 8 April 2017. On the promotions page, text stated “Enjoy free bets and cash bonuses with Titanbet promotions!”. Below this were links to a number of different promotions including one headed “Get Faller Insurance at Titanbet. Place a bet on a...

  • Mothercare UK Ltd

    • Not Upheld
    • E-mail
    • 09 August 2017

    An email sent from Mothercare in December 2016 promoting Nestlé’s SMA PRO Follow-On Milk product featured text that stated “mothercare welcome to the club … SMA PRO Follow-On Milk … The first 1000 days of your baby’s life are very important for their future. This marks the time from the start of pregnancy to a child...

Informally resolved (38)
  • 32Red Ltd t/a 32Red

    • 07 February 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies, Gambling

  • EU Lotto Ltd t/a Lottoland

    • 07 February 2018
    • Number of complaints: 1

    Media: Leaflet
    Topic: Sports, leisure and hobbies, Gambling

  • Asian BGE (Isle of Man) Ltd t/a Dafabet

    • 31 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies, Gambling

  • Platinum Gaming Ltd

    • 31 January 2018
    • Number of complaints: 1

    Media: E-mail
    Topic: Gambling

  • Home Help Agency Ltd t/a Home Help Companions

    • 24 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Children and the vulnerable

  • Holisticare Ltd

    • 03 January 2018
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Children and the vulnerable

  • Waverley Media Ltd

    • 03 January 2018
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Gambling

  • Ladbrokes Betting & Gaming Ltd

    • 13 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Gambling

  • Excellence Physiotherapy Ltd t/a Baby Physio

    • 06 December 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Children and the vulnerable

  • Wren Laboratories Ltd

    • 06 December 2017
    • Number of complaints: 1

    Media: National press
    Topic: Health conditions, Children and the vulnerable

Mail order cases (2)
  • The Entertainer (Amersham) Ltd

    • 10 January 2018
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions, Children and the vulnerable

  • Teentoday Ltd t/a Maximumpop!

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Gambling

Database cases (1)
  • Smyths Toys UK Ltd

    • 11 October 2017