Rulings (392)
  • Civil Claim Services Ltd

    • Upheld
    • Internet (social networking)
    • 18 October 2017

    Ads for Civil Claim Services Ltd dated 4 April 2017, seen in May 2017:

    a. A Facebook post included text which stated “The BBC, Martin Lewis and National press have all announced a PPI deadline is in place. To run a 22 year PPI check on all your finances visit www.ppisearch.co.uk ...”. The post included an imag...

  • Contemporary Oak Furniture Ltd t/a Oak Furniture Solutions

    • Upheld
    • Internet (on own site)
    • 18 October 2017

    A website for Oak Furniture Solutions, a furniture retailer, seen in June 2017, featured a “Milano Oak Nest of 3 Tables” product and next to this product included text which stated “Wood Type: Oak … Surface Material: Oak” and “The Milano Oak rave is a chunky range crafted from ca...

  • Eileen Mannion Acupuncture

    • Upheld
    • Magazine
    • 18 October 2017

    A regional press ad for Eileen Mannion Acupuncture, seen in HD Connect magazine on 6 May 2017, included text which stated “Eileen offers acupuncture for fertility support, musculoskeletal problems, headaches, migraines, insomnia, anxiety & other conditions.”

  • Hyperoptic Ltd

    • Upheld
    • Circular
    • 18 October 2017

    A circular, advertising broadband services, received in February 2017, stated in small print on the top-left of the front page "Sent by Hyperoptic Ltd. If undelivered, please return to [their address]". The circular was addressed to "The Resident" and terms and conditions of the offer were listed...

  • Innovaderma UK Ltd t/a Skinny Tan

    • Upheld
    • Internet (on own site), Internet (social networking)
    • 18 October 2017

    Claims on the Skinny Tan Facebook page and on www.skinnytan.co.uk:

    a. The Facebook post, seen in September 2016, stated "UK Mum of two invents a new way to Tan [sic], tone and look thinner AND this summer it became the UKs [sic] No 1! No orange no streaking and no nasty smell! Skinny Tan is the first ...

  • Mayfields

    • Upheld in part
    • Regional press
    • 18 October 2017

    A regional press ad in the style of a newsletter for Mayfields, a developer seeking to build in the Sussex area, was seen in the East Grinstead Gazette in April 2017. Text at the top of the page stated “… we’ve set out the findings of an ICM survey … the overwhelming preference of local res...

  • News UK & Ireland Ltd t/a News UK

    • Upheld
    • National press
    • 18 October 2017

    A promotion in the Times newspaper for Legoland tickets, seen in February 2017, offered promotional codes for readers to collect. The ad stated, “Get two Legoland tickets for £10 … Once you’ve collected all four unique codes go to thetimes.co.uk/legoland”. Small print at the bottom of ...

  • Purplebricks Group plc

    • Upheld in part
    • Television
    • 18 October 2017

    Two TV ads for the online estate agent Purplebricks, seen in March 2017:

    a. The first TV ad featured a younger and an older couple discussing the sale of a house. The younger woman said, “We sold the house”, to which the older man replied, “That’s great. Simon did you sell with Purplebricks?” Simon asked, “The...

  • Sterling Partnership Ltd

    • Upheld
    • Internet (social networking)
    • 18 October 2017

    A paid-for Facebook ad for Sterling Partnership Ltd, dated 28 February 2017 and seen in May 2017, included an image of Martin Lewis and text which stated “Get the Latest Money Saving Tips & Advice”.

  • Thomas Cook Retail Ltd

    • Upheld
    • Internet (social networking)
    • 18 October 2017

    A Thomas Cook competition featured on their Twitter page and seen on 17 June 2017 featured text that stated, “Pinned Tweet Thomas Cook @ThomasCookUK 3d Post a photo/video of your strut and #flamingoroam, for a chance to win a £5,000 Thomas Cook gift car. T&Cs apply: po.st/3djU3f”.

Informally resolved (1849)
  • 8Ball Games Ltd t/a Slotaway.com

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Gambling

  • Abbey Court Hotel Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Aerial & Satellite Express Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (display)
    Topic: Home and garden

  • Argos Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Arnold Clark Automobiles Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Better Media Ltd t/a MatchedBets.com

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Born In Britain Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Coral Windows (Bradford) Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Home and garden

  • DSG Retail Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (e-tailing)
    Topic: Appliances, electronics and machinery

  • Diet Chef Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Food, drink and supplements

Mail order cases (33)
  • Royal Lodge Estate

    • 18 October 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions

  • William Reed Business Media Ltd

    • 18 October 2017
    • Number of complaints: 1

    Media: E-mail
    Topic: Promotions and competitions, Recruitment and work

  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Immediate Media Company Ltd t/a buysubscriptions

    • 27 September 2017
    • Number of complaints: 1

    Media: Magazine
    Topic: Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Teentoday Ltd t/a Maximumpop!

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Gambling

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

Database cases (24)
  • Ingenie Services Ltd

    • 18 October 2017
  • Smyths Toys UK Ltd

    • 11 October 2017
  • Bolsover Cruise Club Ltd

    • 04 October 2017
  • Progress Ltd

    • 27 September 2017
  • Virgin Media Ltd

    • 13 September 2017
  • Age UK

    • 23 August 2017
  • We Buy Any Car Ltd

    • 16 August 2017
  • Waves Hair & Beauty

    • 09 August 2017
  • Easylife Group Ltd

    • 26 July 2017
  • Virgin Media Ltd

    • 12 July 2017