Rulings (350)
  • Acorn Mobility Services Ltd

    • Upheld
    • Television, Leaflet
    • 23 August 2017

    A leaflet and TV ad for Acorn Mobility Services Ltd:

    a. The leaflet, seen in April 2017, promoted a stair lift information guide. The leaflet was headed with bold yellow text which repeated the words “FREE GUIDE”. Text below the header stated “If you’re thinking of buying a stairlift, this essential FREE guide...

  • British Broadcasting Corporation t/a BBC

    • Not Upheld
    • Internet (social networking)
    • 23 August 2017

    Ads attributed to “Solasta Finance”, promoting the BBC TV programme Clique, were seen on 7 March 2017.

    a. A website, www.solastafinance.co.uk, promoted Solasta Finance, referred to job opportunities at the company, and included staff profiles.

    b. a Facebook page referred to recruitment opportunities at S...

  • Harron Homes Ltd

    • Not Upheld
    • Internet (on own site)
    • 23 August 2017

    A website for property developers Harron Homes, www.harronhomes.com, seen on 11 May 2017, included a testimonial from a couple who had purchased a property in Harron Homes’ Amberwood Chase development.

  • Hatched.co.uk Ltd t/a Hatched

    • Upheld
    • Internet (on own site)
    • 23 August 2017

    A website for the online estate agency Hatched, www.hatched.co.uk, seen in March 2017, stated “Hatched, Hatched House, and gave an address in Pudsey, West Yorkshire.”

  • Mitchells & Butlers plc t/a Vintage Inns

    • Upheld
    • Internet (social networking)
    • 23 August 2017

    A post on Vintage Inns’ Facebook page, dated 2 April 2017, which featured an image of a fillet steak with the text “Fixed price dinner Enjoy 2 courses from £10.95”. The post included a link to a page containing the fixed price menu.

  • Regent Facilities Ltd t/a Horse and Rider Insurance Direct

    • Not Upheld
    • Magazine
    • 23 August 2017

    An ad for Horse & Rider Insurance Direct, seen in Horse and Rider magazine on 13 April 2017 said the business had been established for "Over (sic) 40 years".

  • Wisley Property Investments Ltd

    • Not Upheld
    • Internet (on own site), Regional press
    • 23 August 2017

    A regional press ad, seen on 13 May 2016, promoted a proposed property development. It featured an aerial photograph of the area, with the proposed development and boundary superimposed on to the image. Text below the image stated “Over 50% of the site will be green space”. Further text provided further detail re...

  • Bio-tiful Dairy Ltd t/a Bio-tiful Dairy

    • Upheld
    • Transport
    • 16 August 2017

    A poster for Bio-tiful Dairy’s Kefir drink, seen on the London Underground network in May 2017, included text which stated “BIOTIFUL DAIRY’S 2000 YEAR OLD SECRET TO BETTER DIGESTION … Long ago, the people of the Caucasus Mountains discovered a miracle drink that naturally boosted digestion and immunity. They called ...

  • Equicast UK

    • Upheld
    • Internet (on own site)
    • 16 August 2017

    A website for Equicast UK, www.equicast.co.uk, a supplier of products designed to relieve problems in horse hooves seen 18 April 2017, promoted a product called “Equicast”. Text on the page stated “Equicast can be used as a “spare tyre” (that the owner applies) until a farrier can replace the shoe”. Further down the...

  • HouseSimple Ltd

    • Upheld
    • Internet (on own site), Television
    • 16 August 2017

    A website and TV ad for HouseSimple Ltd, an online estate agent:

    a. The website www.housesimple.com, seen in February 2017, stated on its “Estate Agent Fees explained” page that “High street estate agent fees are usually worked out as a percentage of the final sale price of your property. This can range from 1...

Informally resolved (1836)
  • Amara Beauty Day Spa

    • 23 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Beauty products, grooming and hygiene

  • Argos Ltd

    • 23 August 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Promotions and competitions

  • Astrids Oil and products LLP

    • 23 August 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Health conditions, Animals and farming, Medicines, remedies and therapies

  • BDW Trading Ltd t/a Barratt London

    • 23 August 2017
    • Number of complaints: 1

    Media: Text Message
    Topic: Property sales and lettings

  • BMW (UK) Ltd

    • 23 August 2017
    • Number of complaints: 5

    Media: Radio
    Topic: Holidays, travel and motoring

  • Bannatyne Fitness Ltd

    • 23 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Brit Academy for Training Ltd

    • 23 August 2017
    • Number of complaints: 1

    Media: Internet (OM 3rd party)
    Topic: Recruitment and work

  • British Telecommunications plc t/a BT

    • 23 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Chums Ltd

    • 23 August 2017
    • Number of complaints: 1

    Media: National press, Magazine
    Topic: Sports, leisure and hobbies

  • Classic Escape Cars Ltd t/a greatescapecars.com

    • 23 August 2017
    • Number of complaints: 1

    Media: Internet (e-tailing)
    Topic: Holidays, travel and motoring

Mail order cases (28)
  • Boots UK Ltd

    • 16 August 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions, Promotions and competitions

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nisa Retail Ltd

    • 07 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nickelodeon UK Ltd

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Sports, leisure and hobbies

  • carpediememmie.co.uk

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Willow Bracelets

    • 24 May 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Clothing, shoes and jewellery

  • coralisland.co.uk

    • 24 May 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Promotions and competitions, Food, drink and supplements

  • Juicetou Ltd

    • 05 April 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Food, drink and supplements

Database cases (19)
  • Age UK

    • 23 August 2017
  • We Buy Any Car Ltd

    • 16 August 2017
  • Waves Hair & Beauty

    • 09 August 2017
  • Easylife Group Ltd

    • 26 July 2017
  • Virgin Media Ltd

    • 12 July 2017
  • The Smile Train UK

    • 05 July 2017
  • MuscleFood Ltd

    • 28 June 2017
  • Emailing Network Sarl t/a ClicPlan

    • 14 June 2017
  • Shades Window Blinds Ltd

    • 07 June 2017
  • Norwich Dance Wear Ltd t/a Porselli

    • 31 May 2017