Rulings (13)
  • EDF Energy Ltd

    • Upheld
    • 19 February 2025

    A radio ad was misleading as it omitted information and didn’t make the basis of the claims made in the ad clear.

  • ScottishPower Energy Retail Ltd t/a Scottish Power

    • Upheld
    • Television
    • 05 February 2025

    A TV ad featuring George Clarke wasn't quickly recognisable as an ad and led viewers to believe they were watching a programme. 

  • Lloyds Bank plc

    • Upheld in part
    • Poster, Social media (paid ad)
    • 18 December 2024

    A paid-for LinkedIn post for Lloyds Bank was misleading as it omitted significant information about the company’s environmental impact.

  • Wizz Air Hungary Ltd

    • Upheld
    • Website (paid ad)
    • 27 November 2024

    A paid-for Google ad for Wizz Air gave a misleading impression of their flights’ environmental impact by not making the basis of comparative claims clear or providing verifying information.

  • The BLAC Awards (UK) C.I.C t/a The BLAC Awards

    • Upheld
    • Social media (own site)
    • 02 October 2024

    Four Facebook posts on The BLAC Awards page, and a website for The BLAC Awards misleadingly implied that they had an official partnership with the Royal Air Force.

  • Quintain Living Ltd

    • Upheld
    • Internet (website content)
    • 14 August 2024

    A website made misleading claims about the average saving customers would make on energy costs and claimed that a package included free Wi-Fi and work from home areas, when these were just included in the package price.

  • Gelcard Ltd t/a Water2

    • Upheld
    • Email
    • 31 July 2024

    An email advertising a water filter caused unjustified fear or distress on the basis of misleading claims.

  • FL19 CIC t/a Frontline 19

    • Not upheld
    • Cinema
    • 17 July 2024

    A cinema ad for a non-profit support service wasn't irresponsible and did not cause unjustifiable distress.

  • London Luton Airport Ltd t/a Luton Rising

    • Upheld
    • 10 July 2024

    A magazine ad and a poster for Luton Rising did not adequately qualify the claims made in the ad and omitted material information about the environmental impact of London Luton Airport’s expansion.

  • Wessex Water Services Ltd

    • Upheld
    • Television
    • 10 July 2024

    A TV ad for Wessex Water did not adequately qualify the environmental claims made in the ad and omitted material information about the company’s environmental impact.

  • Alzheimer's Society

    • Not Upheld
    • Television, Radio
    • 05 June 2024

    Three TV ads and a radio ad for a charity were not irresponsible, did not cause serious or widespread offence, and did not cause unjustifiable distress.

  • Easigrass (Distribution) Ltd

    • Upheld
    • Website (own site), Social media (own site)
    • 27 March 2024

    A Facebook post and website for artificial grass made misleading claims about recyclability, and misleadingly implied the product was eco friendly.

  • Ford Motor Company Ltd t/a Ford

    • Not upheld
    • Search (paid)
    • 21 February 2024

    A paid-for Google ad did not mislead when claiming a car had ‘zero emissions driving’.

Informally resolved (1)
  • Build Hollywood Ltd

    • 07 August 2024
    • Number of complaints: 0

    Media: Other
    Topic: Charity, education and Third sector