Problem Food Claims: Cocoalocks.com breaches the UK ad rules for making unauthorised hair health and growth claims for the “Cocoa Locks” supplement on the website www.cocoalocks.com.
Section 15 of the CAP Code states that only health claims listed as “authorised” on the EU Register of nutrition and health claims are permitted in marketing communications. In order to comply, an advertiser needs to show that the health claims for each of their advertised products are listed as authorised on the EU Register and that the authorised claims relate to the relevant ingredient in the product.
The ASA investigated claims which appeared on cocoalocks.com such as “Longer, Stronger & Thicker Hair. Guaranteed.”, “Clinically Proven Fast Hair Growth”, “… my hair is longer, stronger and my hair grew 5 inches in the first 2 monts” and “Increased collagen production for extra strength, Decrease in hair loss, Increased speed in hair growth, Prevention of hair breakage”. The ASA considered that consumers would understand those claims to mean that their hair would grow at an increased rate, become stronger and that there would be a reduction in hair loss.
Cocoa Locks did not respond to the ASA’s enquiries and did not identify any authorised health claims on the Register relating to the product or any of its ingredients. The ASA ruled that the health claims breached the CAP Code and told Cocoa Locks to remove them from its website. The ASA reminded Cocoa Locks to ensure that future ads only made health claims which were listed as authorised on the EU Register.
Despite requests from the CAP Compliance team to remove the unauthorised health claims, Cocoa Locks continues to feature them on the www.cocoalocks.com website.
Because of Cocoa Lock’s continued non-compliance, we took the decision on 25 October 2017 to place its company details on this section of the ASA website. These details shall remain in place until such time as Cocoa Locks has removed the unauthorised health claims from www.cocoalocks.com to ensure compliance with the CAP Code.