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ASA Adjudication on Noisy Neighbour Solutions Ltd

Noisy Neighbour Solutions Ltd

30 Peel House
The Down
WA14 2PX


18 April 2012


Internet (on own site)



Number of complaints:


Complaint Ref:



The website for a soundproofing company,, visited in December 2011, stated "Chief acoustic engineer Tom Smith, Over 40 years experience, Incorporate member of the Chartered Institute of Building". Below the text was the Chartered Institute of Building (CIOB) logo.


The complainant challenged whether the claim "Incorporate member of the Chartered Institute of Building" was misleading and could be substantiated.

CAP Code (Edition 12)


Noisy Neighbours Solutions supplied us with a copy of a certificate from the Chartered Institute of Building which stated "Thomas James Smith was admitted as an Incorporate of the Chartered Institute of Building on the 31st day of March 2004 and is entitled to use the designation ICIOB".



The ASA spoke to the Chartered Institute of Building. They told us that Thomas James Smith had once been an Incorporate but that his membership was no longer valid. Because of that, we concluded that the claim had not been substantiated and was misleading.

The ad breached CAP Code (Edition 12) rules 3.1 (Misleading advertising), 3.7 (Substantiation), and 3.50 (Endorsements and testimonials).


The ad must not appear again in its current form.

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