**We relocated to a new office on Monday 16 September and appreciate your patience while we get settled in. At present, all calls are being routed through our main reception - just ask for the Copy Advice team.**
Our team of knowledgeable and experienced advisers can offer an informed view of the likely acceptability of your non-broadcast marketing communications under the CAP Code. All of our advisers are well-versed in the complexities of the CAP Code and how it's likely to be interpreted by the ASA. They keep abreast of complaints made to the ASA and the watchdog’s subsequent decisions, whether or not the ASA Council upheld the complaint.
Contact our Copy Advice Team on 020 7492 2100, between 9am and 5.30pm, Monday to Friday for general advice about the CAP Code. For more detailed advice, please submit an enquiry to them in writing here. Although it is given by the team in good faith, their advice is not binding on the ASA or CAP and our advisors do not give legal advice.
Emma took over as Operations Manager for Copy Advice in 2017. Her team provides advertisers, agencies and media owners with free and confidential advice, giving an informed view of the likely acceptability of non-broadcast marketing communications under the CAP Code.
Emma studied Law, specialising in Entertainment Law, at the University of Westminster before joining the ASA in 2011 as a Complaints Executive and becoming a Senior Complaints Executive in 2014. She moved to Copy Advice in 2015.
Emily studied Politics at the University of Bristol. She worked in the public and charitable sectors before joining the ASA's Complaints team in 2014, moving to the Copy Advice team in 2016. She became the team's Senior Executive in 2019.
Janet studied Communication Processes at the University of Humberside. She worked as a Case Officer for the premium rate regulator PhonepayPlus (now the Phone-paid Services Authority) for nine years and joined the Copy Advice team in 2015 after spending six years working for the ASA’s Investigations team.
Justin studied Social and Cultural Theory at the University of Bristol before working in the public and private sector. He joined the ASA as a Complaints Executive in 2012, moving to the Copy Advice team three years later.
David joined the Copy Advice Team in November 2017. Prior to joining the team he spent 11 years working at the Financial Ombudsman Service in a variety of roles, including as a trainer and an investigator.
Sophie studied English Literature at Brunel University before working at the Financial Ombudsman Service for six years. She joined the ASA Complaints team in 2016 before becoming a Copy Advice Executive in November 2017.