Rulings (339)
  • University of East Anglia

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for the University of East Anglia (UEA), www.uea.ac.uk, seen on 9 June 2017, featured a black box including text stating, “Top 5 for student satisfaction (National Student Survey 2005-2016)” at the bottom of the homepage.

  • Falmouth University

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for Falmouth University, www.falmouth.ac.uk, seen on 10 June 2017 featured text stating “The UK’s No 1 Arts University (for three years running)” in “The Sunday Times League Table 2017” on a webpage titled “League Table Results”. Additionally, on the third page of the “2018 Undergraduate Prospectus”, avail...

  • University of Leicester

    • Upheld
    • Internet (social networking)
    • 15 November 2017

    A paid for Facebook post for the University of Leicester, seen on 17 July 2017, featured text stating that the university was “a top 1% world university” and “A World Ranked University”.

  • University of Strathclyde

    • Upheld
    • Internet (on own site)
    • 15 November 2017

    A website for the University of Strathclyde, www.strath.ac.uk, seen on 8 June 2017 featured a webpage titled “Physics” that included a headline stating “We’re ranked No.1 in the UK”. Below this featured text stating “The Department of Physics at the University of Strathclyde, in the centre of Glasgow, has been rated...

  • Amberley House Cottage Holidays Ltd

    • Not Upheld
    • Internet (on own site)
    • 22 November 2017

    A website for UpFront Reviews, www.upfrontreviews.com, seen on 7 July 2017, stated on a page titled “Accommodation Reviews” that the “Average rating” of properties included in the “Amberley House Cottage Holidays Group” portfolio was “4.6 OUT OF 5”. An individual prope...

  • Buy It Direct Ltd

    • Upheld
    • Internet (on own site)
    • 22 November 2017

    A website for Drones Direct, www.dronesdirect.co.uk, seen in September 2017, for a “DJI Goggles FPV Headset”, featured text that stated “Only £499.00 Save 12%”.

  • Complete PT Solutions Ltd

    • Upheld
    • Internet (sales promotion)
    • 22 November 2017

    A post on the Facebook page for Complete PT Solutions, a personal training service company, dated 14 July 2017, stated “ [warning emoji] EDIT! Last entry will be 7pm tonight (21/07/17) we will then choose the winner, live, at 8pm! [warning emoji]. [exclamation mark emoji] DON’T MISS OUT [exclamation mark emoji]. WIN...

  • Developing Your Potential Recruitment Ltd

    • Upheld
    • Internet (on own site), Internet (social networking), Internet (OM 3rd party)
    • 22 November 2017

    Claims on www.developingyourpotentialrec.org, in a tweet, and on recruitment websites www.monster.co.uk and www.totaljobs.com, seen in August and October 2017, promoted teaching assistant jobs:

    a. Text on a page entitled "Job Search" from www.developingyourpotentialrec.org included several "Teac...

  • Express EPOS Ltd t/a XEPOS

    • Upheld
    • Internet (on own site)
    • 22 November 2017

    An ad for XEPOS electronic point of sale (EPOS) software, seen on www.xepos.co.uk in August 2017, listed the product’s key features. Under a tab labelled “CLOUD”, text stated “Store all your data to the cloud for safe and quick storage. With XEPOS, all your data is stored on our secure cloud servers so you can acces...

  • Health Lottery ELM Ltd

    • Upheld
    • Internet (social networking)
    • 22 November 2017

    A Facebook post for Health Lottery ELM Ltd, dated 22 January, stated “You know what they say five chances to win is better than one, that’s why we run five weekly draws! What’s more, each draw has a jackpot of up to £100K- that means that there is a potential half a million pounds up for grabs week in week out! … Up...

Informally resolved (1364)
  • Advantage Marketing Corporation Ltd t/a Quingo

    • 22 November 2017
    • Number of complaints: 1

    Media: Leaflet
    Topic: Holidays, travel and motoring

  • Amazon Europe Core Sarl

    • 22 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Sports, leisure and hobbies

  • Backstage Rockstar Ltd

    • 22 November 2017
    • Number of complaints: 1

    Media: Internet (social networking)
    Topic: Clothing, shoes and jewellery

  • Bikelights UK Ltd

    • 22 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Holidays, travel and motoring

  • Dr Claire Bowen t/a Unique Perceptions

    • 22 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Health conditions

  • Dunelm Group plc

    • 22 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Ebuyer (UK) Ltd

    • 22 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Computers, phones and telecoms

  • Emergency Drainage Ltd

    • 22 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Home and garden

  • Everglade Manchester

    • 22 November 2017
    • Number of complaints: 1

    Media: Radio
    Topic: Home and garden

  • Firebox.com Ltd

    • 22 November 2017
    • Number of complaints: 1

    Media: Internet (on own site)
    Topic: Alcohol, Food, drink and supplements

Mail order cases (18)
  • Alisha Lemay

    • 04 October 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • K n M's Embroidery

    • 27 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Teentoday Ltd t/a Maximumpop!

    • 13 September 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Gambling

  • Lingerie Outlet Store Ltd

    • 30 August 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Clothing, shoes and jewellery

  • Stafco Ltd t/a Handpresso UK

    • 21 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Food, drink and supplements

  • Hearst Magazines UK Ltd t/a Good Housekeeping

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions, Sports, leisure and hobbies

  • Spar (UK) Ltd

    • 14 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nisa Retail Ltd

    • 07 June 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

  • Nickelodeon UK Ltd

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Sports, leisure and hobbies

  • carpediememmie.co.uk

    • 31 May 2017
    • Number of complaints: 1

    Media: Internet (sales promotion)
    Topic: Promotions and competitions

Database cases (7)
  • Bolsover Cruise Club Ltd

    • 04 October 2017
  • We Buy Any Car Ltd

    • 16 August 2017
  • Uber BV

    • 08 March 2017
  • Price Engines Ltd t/a Home Improvement Quotes

    • 01 March 2017
  • GlaxoSmithKline UK Ltd

    • 22 February 2017
  • Totaljobs Group Ltd

    • 08 February 2017
  • Holiday Extras Ltd t/a Holiday Extras

    • 14 December 2016