We recently published a news story to highlight concerns we've been hearing from those of you that have been hoodwinked into paying more for a service than you needed to.

Whether it's an ad to renew your passport, have an application checked or book a driving test, a company should not imply they are affiliated with or that they’re offering an official service if that is not the case.

We’re here to take action where a company's advertising is misleading. Earlier this month we banned a further three ads as part of our work in this area:

  • www.britishpassport.org.uk - we upheld a complaint from a member of the public about a website and google sponsored search which misleadingly implied they offered official passport renewal services but it was in fact a passport checking service
  • www.landregistryonline.net - we upheld a complaint from a member of the public that claims on this website misleadingly implied they were the official home for title documents & property searches
  • www.drivinglicense.org.uk – we upheld a complaint from South Lanarkshire Trading Standards that claims on this website were misleading as they implied they were affiliated with the DVLA

We’ll continue to put the spotlight on the issues that matter to you, and encourage anyone that’s been misled to bring their concerns to us. You can lodge a complaint by using our online form.

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