40 result(s)
  • BT Solar Ltd

    • Ruling
    • Upheld
    • 19 June 2019

    A letter for BT Solar Ltd, for solar panels, received on 15 January 2019, included a header … … Please contact our booking team free of charge to validate your warranty”.Smaller text at the bottom of the letter included the name and address of BT SOLAR LTD.

    that their solar panel systems warranty was conditional on responding to the letter. BT Solar Ltd … acknowledged the complaint, but did not provide a substantive response. The ASA was concerned by BT … received in a plain windowed envelope which had a return address on the back with BT Solar’s name and

  • British Telecommunications plc t/a BT

    • Ruling
    • Upheld
    • 27 February 2019

    A national press ad and claims on the BT website, seen on 19 May 2018:a. The press ad included … featured an image of the BT Smarthub.b. The BT website featured the headline claim "BT Business

    powerful Wi-Fi vs. major broadband providers" in (a) for the BT Smart Hub; and2. "UK's … most powerful business wi-fi signal vs. major broadband providers" in ad (b) for the BT Business … Smart Hub. 1. British Telecommunications plc t/a BT said they had carried out additional testing to

  • British Telecommunications plc t/a BT

    • Ruling
    • Upheld in part
    • 04 April 2018

    Four ads for the BT Smart Hub, seen in July and August 2016: a. A TV ad featured Ryan Reynolds … , who stated “Introducing the new BT Smart Hub. With the UK’s most powerful wi-fi signal … text then stated “BT Infinity, The UK’s most powerful wi-fi signal”. b

    , including Virgin and Sky, challenged whether the claims that BT Smart Hub’s wi-fi signal could … .& 2. British Telecommunications plc (BT) said that they undertook extensive testing of the hub … the website, making clear that the BT Smart Hub was being compared against major broadband providers

  • British Telecommunications plc t/a BT

    • Ruling
    • Not Upheld
    • 27 July 2016

    A TV ad for BT, seen in February 2016, stated in both the voice-over and large on-screen text … “The biggest ever BT sale is now on. We’ve cut more prices than ever before. Get 40% off Superfast Fibre … Optic BT Infinity and unlimited UK weekend calls for £7.50 a month. Plus you can add our fantastic

    the ad, which contained significant conditions to the offer, was not clearly legible. BT said the … all previous BT ads. Not upheld The ASA understood that the complainants found the large amount

  • British Telecommunications plc t/a BT

    • Ruling
    • Upheld
    • 04 May 2016

    Three TV ads for BT broadband, seen in October 2015:a. The first ad featured a man catching flies … not a patch on BT Infinity's super responsiveness when you're online gaming." During the latter … part of the statement a BT hub was shown underneath a banner stating "SUPER RESPONSIVE GAMING

    received two complaints. 1. One complainant, who had used Virgin Media and BT Infinity and … reported no difference in their user experience, challenged whether the claims in ads (a) and (b) that BT … misleading and could be substantiated. Sky UK challenged whether: 2. the claim "BT Infinity

  • British Telecommunications plc t/a BT

    • Ruling
    • Upheld in part
    • 18 November 2015

    League has a new home on BT Sport”. Text below included “Your new price will be £5 a month, or it’s FREE … when you renew your contract … If you do nothing, your BT Sport Pack will cost £5 a month from 1 … August 2015. But you can get it free simply by renewing your BT TV and BT Broadband contract for 18

    requirement to take BT Sport. 2. One complainant challenged whether the claim that his new price … ) challenged whether the claims that BT Sport was “free” in ads (b), (d), (e) and (f) were misleading, because … consumers were required to either re-contract, or take a new contract, to obtain BT Sport. 1

  • British Telecommunications plc t/a BT

    • Ruling
    • Upheld
    • 22 April 2015

    Claims on BT and Openreach (a BT Group business) websites: a. Claims on the Openreach website … only and are subject to change". b. Claims on the BT website www.bt.com stated, "To enjoy our … fastest broadband speeds, check to see if you can get BT Infinity". On entering details

    . Openreach explained that, although a part of the BT Group, they were a functionally separate part of the BT … service providers in the UK, not just BT. Openreach said they were responsible for the roll-out … the checker with the new, improved, date as soon as possible. BT Consumer explained that they

  • British Telecommunications plc

    • Ruling
    • Upheld in part
    • 07 January 2015

    A national press ad and a page on the BT Sport website: a.  The national press ad stated "BT … … Still free with BT Broadband  … Call [telephone number]  [website] …". b.  The web page … stated "Still free with BT Broadband  £12 a month on the Sky Digital Satellite Platform … Get BT Sport

    with BT Broadband" in ad (a) and "free for existing BT Broadband customers" in ad (b) were misleading … , because they understood that existing customers who had been BT Broadband customers for a longer … ) for BT Sport or renew their contract for BT Broadband at the end of their existing term; and 2

  • British Telecommunications plc

    • Ruling
    • Not Upheld
    • 27 July 2016

    A press ad for BT, seen in February 2016, was headed "A few truths about Britain's broadband … ". It presented a number of claims regarding Britain's digital economy and BT's role under the headings … is open to over 500 companies and their customers on equal terms" and "BT has invested over £20

    have access to elements of the Openreach network; and2. "BT has invested over £20 billion in … remained relatively constant. 1. British Telecommunications plc (BT) said the claim did not imply that … infrastructure. BT explained that, as established through a legally binding agreement with

  • British Telecommunications plc

    • Ruling
    • Upheld
    • 12 October 2016

    Three ads for British Telecommunications plc (BT): a. A TV ad, seen on 16 April 2016, featured … an actor talking about the fast pace of his life. He stated, "That's why I've got BT Infinity … a higher speed, was labelled with the BT logo. On-screen text at this point stated "Fastest speeds

    . British Telecommunications plc (BT) said they had tried to be clear that they were comparing their … prominently qualified. With regard to the claim “as standard,” BT said they had used the phrase … providers”. BT stated that any customer wishing to obtain their standard entry-level fibre product would

  • TalkTalk Telecom Ltd

    • Ruling
    • Not Upheld
    • 23 May 2018

    . Endless entertainment on the same fibre cables as BT & Sky, for less”. At the bottom of the poster … stated “TalkTalk Faster Fibre with speed boost up to 76 Mb at £31.50 p/m for 24 months versus BT … Unlimited Infinity 1 up to 52 Mb at £34.99 p/m for 12 months - £49.99 p/m thereafter (plus £150 BT reward)”.

    Summary of Council decision:Two issues were investigated, both of which were Not upheld. 1. BT, who … the same fibre cables as BT & Sky, for less” was misleading by failing to make the difference … sufficiently clear; and2. BT, who also understood that their service included a stronger wi-fi signal

  • British Telecommunications plc

    • Ruling
    • Not Upheld
    • 19 December 2018

    A TV ad and website for BT, seen in June 2018:a. The TV ad featured a voice-over which referenced … /more-places (arrived at via the bt.com/moreplaces hyperlink referenced in ad (a)), headed “BT Mobile … , Vodafone and Three”. Further text stated “BT Mobile customers get unlimited access to our wi-fi network

    whether the comparison was misleading. British Telecommunications plc (BT) believed consumers would … access WiFi in more places with BT than they could with the three named competitors. They said it … was not a claim that both the homespot (which provided WiFi to BT customers through BT home hubs) and

  • TalkTalk Telecom Ltd t/a TalkTalk

    • Ruling
    • Upheld
    • 01 June 2016

    ;Market leading signal strength Our Super Router provides a stronger signal than BT, Virgin, Sky and EE … ;. The asterisk linked to text in the small print that stated "*Super Router comparison vs. BT, Virgin … router was compared to the BT Home Hub 4, BT Home Hub 5, Virgin Superhub 2, Sky Hub SR101, Sky Hub SR101 and EE Bright Box 2".

    Summary of Council decision: Two issues were investigated, both of which were Upheld. BT … stronger signal than BT, Virgin, Sky and EE”, “Fastest speeds in the UK”, “TalkTalk's new Super Router … understand the claims “Our Super Router provides a stronger signal than BT, Virgin, Sky and EE” and “Super

  • Sky UK Ltd

    • Ruling
    • Upheld in part
    • 11 November 2015

    overall customer service, compared with BT, Virgin and TalkTalk Ofcom Report, Dec 2014". b. The 'shop … For Sky Broadband and Talk, compared with BT, Virgin Media and TalkTalk.** ... **Best combined

  • British Telecommunications plc

    • Ruling
    • Upheld
    • 22 November 2017

    A TV ad for BT, seen on 11 May 2017, advertised broadband packages. The voice-over stated, " … ;The welcome discount on BT Unlimited Broadband has just got bigger. We'll now give you a discount … the screen followed by large text which stated "mastercard. £100 BT REWARD CARD" and "£9.99

    must not appear again in its current form. We told BT to ensure that material information was presented clearly in their advertising.

  • Sky UK Ltd

    • Ruling
    • Not Upheld
    • 13 April 2016

    monthly price for unlimited broadband and BT Sport. That’s including line rental too … Great news … monthly price for unlimited broadband and BT Sport when you keep your broadband for the next 2 years … combine with a separate subscription to BT Sport to guarantee today's best overall monthly price. So

    BT challenged whether the Best Price Guarantee was misleading, because customers were required to … monthly price for unlimited broadband, line rental and BT Sport. The offer was based on the initial and … and the smaller print underneath, along with the fact the customer would need to purchase BT Sport

  • TalkTalk Telecom Ltd t/a TalkTalk

    • Ruling
    • Upheld
    • 03 June 2015

    .  Each price tag explained the savings claim had been based on a comparison with BT over 18 months … monthly line rental applies" and the tag stated "SAVE UP TO £188 vs BT over 18 months*" … "SAVE UP TO £162 vs BT over 18 months†".  Text for their "TV, broadband, anytime

    the qualification their attention.  They had chosen those particular BT and Sky products because they

  • Make The Air Fair

    • Ruling
    • Upheld
    • 07 February 2018

    “Our airwaves are up for sale. BT already own too much and now they want even more. Tell Sharon … are not being protected. BT/EE dominate the market and, despite what some of the headlines say, Ofcom … TO MakeTheAIRFAIR.org and #TELL SHARON”.c. The poster, seen on 8 December 2016, stated “SHARON, STOP BT/EE DOMINATING

    complainants, who understood that Make The Air Fair was primarily funded by competitors to BT/EE … Telecommunications plc challenged whether the following claims were misleading:2. “Ofcom are allowing [BT … and worse coverage for UK consumers” in ad (b), and “Don’t let BT ruin the UK’s mobile internet” in

  • Sky UK Ltd

    • Ruling
    • Upheld
    • 16 March 2016

    "... Fastest peak time speeds: measured by Ofcom comparing Sky, BT, Plusnet and EE's up to 38Mb in its

    BT challenged whether the "Fastest peak time speeds measured by Ofcom" claim was misleading

  • Hyperoptic Ltd

    • Ruling
    • Upheld
    • 18 October 2017

    ;Your BT CONTRACT is about to cost you even more ..." and appeared to be in the form … of the page stated "PLEASE NOTE: THIS IS NOT GENUINE [sic] A BT CONTRACT, OBVIOUSLY."The back

    , because they believed it looked like a communication from BT. Hyperoptic Ltd believed the ad was … obviously identifiable as a marketing communication, and not correspondence from BT. They believed that … communication, was related to the fact that BT were increasing their prices for their broadband services