31 result(s)
  • BT Solar Ltd

    • Ruling
    • Upheld
    • 19 June 2019

    A letter for BT Solar Ltd, for solar panels, received on 15 January 2019, included a header … … Please contact our booking team free of charge to validate your warranty”.Smaller text at the bottom of the letter included the name and address of BT SOLAR LTD.

    that their solar panel systems warranty was conditional on responding to the letter. BT Solar Ltd … acknowledged the complaint, but did not provide a substantive response. The ASA was concerned by BT … received in a plain windowed envelope which had a return address on the back with BT Solar’s name and

  • British Telecommunications plc t/a BT

    • Ruling
    • Upheld in part
    • 05 May 2021

    A poster for BT broadband services, seen in Bristol on 20 January 2020, stated, “Bristol. Don

    . British Telecommunications plc t/a BT said that “full fibre” was the term most commonly … ) and Fibre 250 (average speed 300 Mbps) products than on Virgin’s M200 and M350 products. BT … broadband, such as rural areas. Conversely, in the current case, BT were informing customers that

  • British Telecommunications plc t/a BT

    • Ruling
    • Upheld
    • 27 February 2019

    A national press ad and claims on the BT website, seen on 19 May 2018:a. The press ad included … featured an image of the BT Smarthub.b. The BT website featured the headline claim "BT Business

    powerful Wi-Fi vs. major broadband providers" in (a) for the BT Smart Hub; and2. "UK's … most powerful business wi-fi signal vs. major broadband providers" in ad (b) for the BT Business … Smart Hub. 1. British Telecommunications plc t/a BT said they had carried out additional testing to

  • British Telecommunications plc t/a BT

    • Ruling
    • Upheld in part
    • 04 April 2018

    Four ads for the BT Smart Hub, seen in July and August 2016: a. A TV ad featured Ryan Reynolds … , who stated “Introducing the new BT Smart Hub. With the UK’s most powerful wi-fi signal … text then stated “BT Infinity, The UK’s most powerful wi-fi signal”. b

    , including Virgin and Sky, challenged whether the claims that BT Smart Hub’s wi-fi signal could … .& 2. British Telecommunications plc (BT) said that they undertook extensive testing of the hub … the website, making clear that the BT Smart Hub was being compared against major broadband providers

  • British Telecommunications plc t/a BT, BT Sport

    • Ruling
    • Upheld
    • 22 December 2021

    A website for BT, www.bt.com, seen during December 2020, included a page with the heading “BT … to a web page with the heading “Broadband deals”. Text stated “New to BT?&rdquo … ; See below for your personal speed range”. Under the sub-heading “Your BT Broadband deal

    , challenged whether the claim “Your Stay Fast Guarantee 60Mb” was misleading. BT plc explained … available on every page of the website. BT pointed out that the complainant was an existing customer … progressing through an online sales journey). BT said they were signatories to Ofcom’s Voluntary

  • TalkTalk Telecom Ltd

    • Ruling
    • Not Upheld
    • 23 May 2018

    . Endless entertainment on the same fibre cables as BT & Sky, for less”. At the bottom of the poster … stated “TalkTalk Faster Fibre with speed boost up to 76 Mb at £31.50 p/m for 24 months versus BT … Unlimited Infinity 1 up to 52 Mb at £34.99 p/m for 12 months - £49.99 p/m thereafter (plus £150 BT reward)”.

    Summary of Council decision:Two issues were investigated, both of which were Not upheld. 1. BT, who … the same fibre cables as BT & Sky, for less” was misleading by failing to make the difference … sufficiently clear; and2. BT, who also understood that their service included a stronger wi-fi signal

  • British Telecommunications plc

    • Ruling
    • Not Upheld
    • 19 December 2018

    A TV ad and website for BT, seen in June 2018:a. The TV ad featured a voice-over which referenced … /more-places (arrived at via the bt.com/moreplaces hyperlink referenced in ad (a)), headed “BT Mobile … , Vodafone and Three”. Further text stated “BT Mobile customers get unlimited access to our wi-fi network

    whether the comparison was misleading. British Telecommunications plc (BT) believed consumers would … access WiFi in more places with BT than they could with the three named competitors. They said it … was not a claim that both the homespot (which provided WiFi to BT customers through BT home hubs) and

  • British Telecommunications plc

    • Ruling
    • Upheld
    • 22 November 2017

    A TV ad for BT, seen on 11 May 2017, advertised broadband packages. The voice-over stated, " … ;The welcome discount on BT Unlimited Broadband has just got bigger. We'll now give you a discount … the screen followed by large text which stated "mastercard. £100 BT REWARD CARD" and "£9.99

    must not appear again in its current form. We told BT to ensure that material information was presented clearly in their advertising.

  • Make The Air Fair

    • Ruling
    • Upheld
    • 07 February 2018

    “Our airwaves are up for sale. BT already own too much and now they want even more. Tell Sharon … are not being protected. BT/EE dominate the market and, despite what some of the headlines say, Ofcom … TO MakeTheAIRFAIR.org and #TELL SHARON”.c. The poster, seen on 8 December 2016, stated “SHARON, STOP BT/EE DOMINATING

    complainants, who understood that Make The Air Fair was primarily funded by competitors to BT/EE … Telecommunications plc challenged whether the following claims were misleading:2. “Ofcom are allowing [BT … and worse coverage for UK consumers” in ad (b), and “Don’t let BT ruin the UK’s mobile internet” in

  • British Telecommunications plc

    • Ruling
    • Upheld
    • 18 March 2020

    Two TV ads, a press ad and the BT website seen in January 2019: a. The first TV ad featured … in the living room and in the bathroom. On-screen text in the centre of the ad stated “Only BT … of the ad stated “New Superfast Fibre customers or existing customers taking BT Plus

    Telecommunications plc (BT) said that, although they included a qualification that stated they provided up to six … bill on the basis that they could not get Wi-Fi in every room. BT said before they tested the disc … when downloading, and from 2.7 Mbps to 63.5 Mbps when uploading. BT said they further proactively

  • Telefonica UK Ltd t/a O2

    • Ruling
    • Upheld
    • 24 February 2021

    vs number of connections to each of Vodafone, BT Group and 3 as of 30.6.20” and &ldquo … to O2 network vs. number of connections to each of Vodafone, BT Group and Three as of 30.6.20. To verify, see o2.co.uk/network”.

    comparison with the total number of connections to each of Vodafone, BT Group (which included EE) and Three … , Tesco, Giffgaff and Lycamobile. They said the figures for Vodafone, BT Group and Three that they had … , if MVNO figures for O2, Vodafone, BT Group and Three were removed from the comparison, the claim was

  • Hyperoptic Ltd

    • Ruling
    • Upheld
    • 18 October 2017

    ;Your BT CONTRACT is about to cost you even more ..." and appeared to be in the form … of the page stated "PLEASE NOTE: THIS IS NOT GENUINE [sic] A BT CONTRACT, OBVIOUSLY."The back

    , because they believed it looked like a communication from BT. Hyperoptic Ltd believed the ad was … obviously identifiable as a marketing communication, and not correspondence from BT. They believed that … communication, was related to the fact that BT were increasing their prices for their broadband services

  • Moneysupermarket.com Ltd

    • Ruling
    • Upheld
    • 09 March 2022

    ;Saving based on £2,000 transfer to a 0% card over 12 months, 1.5% BT fee, 5% monthly repayment

  • Sky UK Ltd

    • Ruling
    • Upheld
    • 13 May 2020

    or money back”. Smaller text at the bottom of the screen stated, “Compared to BT standard

    text which said “Requires Sky Broadband and Boost” and “Compared to BT standard … also further clarified that it was only BT and Sky who sold Superfast broadband with a WiFi … BT products. Sky said that the final screen of the ad listed out the three products that had to

  • Comparisons: Identifiable competitors

    • Advice online

    (Anyjunk Ltd, 28 November 2018). In contrast, an ad for BT Wi-Fi which stated “UK's … most powerful Wi-Fi vs. major broadband providers" was upheld because BT did not test for all … interference when each router was tested (British Telecommunications plc t/a BT, 27 February 2019

  • Virgin Media Ltd

    • Ruling
    • Upheld in part
    • 04 May 2022

    ”. Further text stated “Fastest median download speed Virgin Media – 1130Mbps BT

    Not upheld. British Telecommunications plc (BT), who understood the Gig1 Fibre service was only … download speed in the UK was provided by British Telecommunications (BT) at 910Mbps. The claim was … industry. BT were concerned because their full fibre 900Mbps service was available in some locations

  • Internet Speed: Fastest claims

    • Advice online

    “Faster wireless hub than Sky and BT” was considered problematic because the testing was not

  • ASA Council

    • Webpage

    division of Procter & Gamble (UK & Ireland), as Chief Brand & Marketing Officer for BT … .   Claire previously worked at BT and Barclays in various

  • TalkTalk Telecom Ltd

    • Ruling
    • Upheld
    • 27 February 2019

    . & 2. TalkTalk Telecom Ltd said that the major providers of broadband were BT, Sky, Virgin Media and … data available to them, TalkTalk, BT, Sky and Virgin Media had a combined market share of 93 … against BT, Sky and Virgin Media. We recognised that amongst that group, it was only TalkTalk that

  • CAP Committees, Panels and Executive

    • Webpage

    Advertising  ITV plc Radiocentre  S4C  BT STV Our panels The advertising … & Gamble. During his most recent client role as Marketing Director at BT, he was responsible for … , companies, associations (e.g. Taylor Wessing LLP, Canon Europe and BT); in roles covering the UK, EMEA