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BT Solar Ltd
A letter for BT Solar Ltd, for solar panels, received on 15 January 2019, included a header … … Please contact our booking team free of charge to validate your warranty”.Smaller text at the bottom of the letter included the name and address of BT SOLAR LTD.
that their solar panel systems warranty was conditional on responding to the letter. BT Solar Ltd … acknowledged the complaint, but did not provide a substantive response. The ASA was concerned by BT … received in a plain windowed envelope which had a return address on the back with BT Solar’s name and
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British Telecommunications plc t/a BT
A national press ad and claims on the BT website, seen on 19 May 2018:a. The press ad included … featured an image of the BT Smarthub.b. The BT website featured the headline claim "BT Business
powerful Wi-Fi vs. major broadband providers" in (a) for the BT Smart Hub; and2. "UK's … most powerful business wi-fi signal vs. major broadband providers" in ad (b) for the BT Business … Smart Hub. 1. British Telecommunications plc t/a BT said they had carried out additional testing to
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British Telecommunications plc t/a BT
Four ads for the BT Smart Hub, seen in July and August 2016: a. A TV ad featured Ryan Reynolds … , who stated “Introducing the new BT Smart Hub. With the UK’s most powerful wi-fi signal … text then stated “BT Infinity, The UK’s most powerful wi-fi signal”. b
, including Virgin and Sky, challenged whether the claims that BT Smart Hub’s wi-fi signal could … .& 2. British Telecommunications plc (BT) said that they undertook extensive testing of the hub … the website, making clear that the BT Smart Hub was being compared against major broadband providers
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British Telecommunications plc t/a BT
A TV ad for BT, seen in February 2016, stated in both the voice-over and large on-screen text … “The biggest ever BT sale is now on. We’ve cut more prices than ever before. Get 40% off Superfast Fibre … Optic BT Infinity and unlimited UK weekend calls for £7.50 a month. Plus you can add our fantastic
the ad, which contained significant conditions to the offer, was not clearly legible. BT said the … all previous BT ads. Not upheld The ASA understood that the complainants found the large amount
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British Telecommunications plc t/a BT
Three TV ads for BT broadband, seen in October 2015:a. The first ad featured a man catching flies … not a patch on BT Infinity's super responsiveness when you're online gaming." During the latter … part of the statement a BT hub was shown underneath a banner stating "SUPER RESPONSIVE GAMING
received two complaints. 1. One complainant, who had used Virgin Media and BT Infinity and … reported no difference in their user experience, challenged whether the claims in ads (a) and (b) that BT … misleading and could be substantiated. Sky UK challenged whether: 2. the claim "BT Infinity
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British Telecommunications plc t/a BT
League has a new home on BT Sport”. Text below included “Your new price will be £5 a month, or it’s FREE … when you renew your contract … If you do nothing, your BT Sport Pack will cost £5 a month from 1 … August 2015. But you can get it free simply by renewing your BT TV and BT Broadband contract for 18
requirement to take BT Sport. 2. One complainant challenged whether the claim that his new price … ) challenged whether the claims that BT Sport was “free” in ads (b), (d), (e) and (f) were misleading, because … consumers were required to either re-contract, or take a new contract, to obtain BT Sport. 1
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British Telecommunications plc t/a BT, BT Group plc, BT Sport, BT TV
Two TV ads, a press ad and the BT website seen in January 2019: a. The first TV ad featured … in the living room and in the bathroom. On-screen text in the centre of the ad stated “Only BT guarantee … stated “New Superfast Fibre customers or existing customers taking BT Plus with Complete Wi-Fi. 91% UK
the Wi-Fi discs needed to be plugged in. 1. British Telecommunications plc (BT) said that, although … Wi-Fi in every room. BT said before they tested the disc in real homes, they carried out testing in … Mbps when uploading. BT said they further proactively checked whether or not all their devices
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British Telecommunications plc
A press ad for BT, seen in February 2016, was headed "A few truths about Britain's broadband … ". It presented a number of claims regarding Britain's digital economy and BT's role under the headings … is open to over 500 companies and their customers on equal terms" and "BT has invested over £20
have access to elements of the Openreach network; and2. "BT has invested over £20 billion in … remained relatively constant. 1. British Telecommunications plc (BT) said the claim did not imply that … infrastructure. BT explained that, as established through a legally binding agreement with
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British Telecommunications plc
Three ads for British Telecommunications plc (BT): a. A TV ad, seen on 16 April 2016, featured … an actor talking about the fast pace of his life. He stated, "That's why I've got BT Infinity … a higher speed, was labelled with the BT logo. On-screen text at this point stated "Fastest speeds
. British Telecommunications plc (BT) said they had tried to be clear that they were comparing their … prominently qualified. With regard to the claim “as standard,” BT said they had used the phrase … providers”. BT stated that any customer wishing to obtain their standard entry-level fibre product would
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TalkTalk Telecom Ltd
. Endless entertainment on the same fibre cables as BT & Sky, for less”. At the bottom of the poster … stated “TalkTalk Faster Fibre with speed boost up to 76 Mb at £31.50 p/m for 24 months versus BT … Unlimited Infinity 1 up to 52 Mb at £34.99 p/m for 12 months - £49.99 p/m thereafter (plus £150 BT reward)”.
Summary of Council decision:Two issues were investigated, both of which were Not upheld. 1. BT, who … the same fibre cables as BT & Sky, for less” was misleading by failing to make the difference … sufficiently clear; and2. BT, who also understood that their service included a stronger wi-fi signal
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British Telecommunications plc
A TV ad and website for BT, seen in June 2018:a. The TV ad featured a voice-over which referenced … /more-places (arrived at via the bt.com/moreplaces hyperlink referenced in ad (a)), headed “BT Mobile … , Vodafone and Three”. Further text stated “BT Mobile customers get unlimited access to our wi-fi network
whether the comparison was misleading. British Telecommunications plc (BT) believed consumers would … access WiFi in more places with BT than they could with the three named competitors. They said it … was not a claim that both the homespot (which provided WiFi to BT customers through BT home hubs) and
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TalkTalk Telecom Ltd t/a TalkTalk
;Market leading signal strength Our Super Router provides a stronger signal than BT, Virgin, Sky and EE … ;. The asterisk linked to text in the small print that stated "*Super Router comparison vs. BT, Virgin … router was compared to the BT Home Hub 4, BT Home Hub 5, Virgin Superhub 2, Sky Hub SR101, Sky Hub SR101 and EE Bright Box 2".
Summary of Council decision: Two issues were investigated, both of which were Upheld. BT … stronger signal than BT, Virgin, Sky and EE”, “Fastest speeds in the UK”, “TalkTalk's new Super Router … understand the claims “Our Super Router provides a stronger signal than BT, Virgin, Sky and EE” and “Super
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Sky UK Ltd
overall customer service, compared with BT, Virgin and TalkTalk Ofcom Report, Dec 2014". b. The 'shop … For Sky Broadband and Talk, compared with BT, Virgin Media and TalkTalk.** ... **Best combined
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British Telecommunications plc
A TV ad for BT, seen on 11 May 2017, advertised broadband packages. The voice-over stated, " … ;The welcome discount on BT Unlimited Broadband has just got bigger. We'll now give you a discount … the screen followed by large text which stated "mastercard. £100 BT REWARD CARD" and "£9.99
must not appear again in its current form. We told BT to ensure that material information was presented clearly in their advertising.
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Sky UK Ltd
monthly price for unlimited broadband and BT Sport. That’s including line rental too … Great news … monthly price for unlimited broadband and BT Sport when you keep your broadband for the next 2 years … combine with a separate subscription to BT Sport to guarantee today's best overall monthly price. So
BT challenged whether the Best Price Guarantee was misleading, because customers were required to … monthly price for unlimited broadband, line rental and BT Sport. The offer was based on the initial and … and the smaller print underneath, along with the fact the customer would need to purchase BT Sport
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Make The Air Fair
“Our airwaves are up for sale. BT already own too much and now they want even more. Tell Sharon … are not being protected. BT/EE dominate the market and, despite what some of the headlines say, Ofcom … TO MakeTheAIRFAIR.org and #TELL SHARON”.c. The poster, seen on 8 December 2016, stated “SHARON, STOP BT/EE DOMINATING
complainants, who understood that Make The Air Fair was primarily funded by competitors to BT/EE … Telecommunications plc challenged whether the following claims were misleading:2. “Ofcom are allowing [BT … and worse coverage for UK consumers” in ad (b), and “Don’t let BT ruin the UK’s mobile internet” in
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Sky UK Ltd
"... Fastest peak time speeds: measured by Ofcom comparing Sky, BT, Plusnet and EE's up to 38Mb in its
BT challenged whether the "Fastest peak time speeds measured by Ofcom" claim was misleading
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Hyperoptic Ltd
;Your BT CONTRACT is about to cost you even more ..." and appeared to be in the form … of the page stated "PLEASE NOTE: THIS IS NOT GENUINE [sic] A BT CONTRACT, OBVIOUSLY."The back
, because they believed it looked like a communication from BT. Hyperoptic Ltd believed the ad was … obviously identifiable as a marketing communication, and not correspondence from BT. They believed that … communication, was related to the fact that BT were increasing their prices for their broadband services
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Virgin Media Ltd
compared to BT, Plusnet and Sky”. The website featured a table that compared Virgin Media’s up to 152 … . The press ad stated “Get the UK's best widely available broadband for streaming … Faster wireless hub than Sky and BT”.
” in ad (a); 2. “Virgin Media’s up to 152Mb service is the best for streaming, when compared to BT … , Plusnet and Sky” in ad (b); and 3. “Faster wireless hub than Sky and BT” in ad (c). 1. & 2 … packages contained in that report, including Sky, Plusnet and BT. They said the report also showed that
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Sky UK Ltd
or money back”. Smaller text at the bottom of the screen stated, “Compared to BT standard
text which said “Requires Sky Broadband and Boost” and “Compared to BT standard … also further clarified that it was only BT and Sky who sold Superfast broadband with a WiFi … BT products. Sky said that the final screen of the ad listed out the three products that had to
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