Rulings (8)
  • Accor (UK) Ltd

    • Upheld in part
    • Website (paid ad)
    • 19 November 2025

    A paid-for website ad for Accor made misleading claims about the price of hotel rooms. A second paid-for website ad was also investigated but didn’t break the rules.

  • Booking.com BV

    • Upheld
    • Search (paid)
    • 19 November 2025

    A paid-for search ad for Booking.com made misleading claims about the price of hotel rooms.

  • Butlins Skyline Ltd t/a Butlins

    • Upheld
    • Email
    • 19 November 2025

    An email promotion for Butlins wasn’t administered fairly because the closing date of the promotion was changed

  • Hilton Worldwide Ltd

    • Upheld
    • Search (paid)
    • 19 November 2025

    Two paid-for search ads for Hilton made misleading claims about the price of hotel rooms.

  • Hutch Games Ltd t/a F1 Clash

    • Upheld in part
    • Game (mobile/app)
    • 19 November 2025

    An app store listing and in-game storefront for the mobile game ‘F1 Clash’ failed to make clear that it contained loot boxes and misleadingly implied that people had an equal chance of winning different prizes. A third issue was investigated but didn’t break the rules.

  • Kabam Games Inc

    • Upheld
    • App (own claim)
    • 19 November 2025

    An app store listing for the ‘Marvel Contest of Champions’ game failed to make clear that it contained loot boxes.

  • Nexters Global Ltd

    • Upheld
    • App (own claim)
    • 19 November 2025

    An app store listing for the ‘Hero Wars: Alliance RPG’ game failed to make clear that it contained loot boxes.

  • Travelodge Hotels Ltd

    • Upheld
    • Search (paid)
    • 19 November 2025

    Two paid-for search ads for Travelodge made misleading?claims about the price of hotel rooms.

Informally resolved (7)
  • Ann Summers Ltd

    • 19 November 2025
    • Number of complaints: 1

  • Ecoflow Innovation UK

    • 19 November 2025
    • Number of complaints: 1

  • IPA Pharmacies Ltd

    • 19 November 2025
    • Number of complaints: 1

  • Just Eat.co.uk Ltd

    • 19 November 2025
    • Number of complaints: 1

  • JustExhale

    • 19 November 2025
    • Number of complaints: 1

  • Parkdean Resorts UK Ltd

    • 19 November 2025
    • Number of complaints: 1

  • Sur-Ron UK

    • 19 November 2025
    • Number of complaints: 1