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ASA Adjudication on Rapid Locksmiths

Rapid Locksmiths t/a Salisbury Locksmiths

19 Plover Road
Southampton
Hampshire
SO40 8TF

Date:

20 February 2013

Media:

Internet (on own site)

Sector:

Business

Number of complaints:

1

Complaint Ref:

A12-212770

Ad

A sponsored search result on Google stated "Locksmiths in Salisbury. mylocksmithsalisbury.co.uk 20 Park Street, Salisbury, Wiltshire".

Issue

An internet user challenged whether the claim "20 Park Street, Salisbury, Wiltshire" was misleading, because she understood that Salisbury Locksmith did not have premises in Salisbury.

CAP Code (Edition 12)

Response

Salisbury Locksmiths said the address in the ad was not an office or business address; they believed the claim had already been removed from the ad. They subsequently removed the address.

Assessment

Upheld

The ASA noted Salisbury Locksmiths had previously given an assurance that they would no longer use an address in their advertising if it was not the location of their trading premises. The sponsored search ad appeared to breach that assurance.

We understood that although Salisbury Locksmiths undertook work in the area, their trading premises were not based at the address in the ad or in Salisbury. We considered that, because it was not an authentic trading address, the ad was likely to mislead consumers into thinking that they were dealing with a local trader. We therefore concluded that, because it misleadingly implied that Salisbury Locksmiths traded from the address in Salisbury, the ad was misleading.

The sponsored search result breached CAP Code (Edition 12) rules 3.1 (Misleading advertising) and 3.7 (Substantiation).

Action

The sponsored search result must not appear again in its current form. We told Salisbury Locksmiths not to include an address in their advertising unless it was their trading address.

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