23 result(s)
  • Hatched.co.uk Ltd t/a Hatched

    • Ruling
    • Upheld
    • 23 August 2017

    A website for the online estate agency Hatched, www.hatched.co.uk, seen in March 2017, stated

  • Home truths for estate agents: ensure your marketing complies with the CAP Code

    • CAP News

    The UK property market may be ever-changing, but here’s some useful advice on advertising estateagency services generally to help you stay on the right track with your ads. From ensuring that you

    The UK property market may be ever-changing, but our helpful guide to marketing your estate agency services

  • West Property Consultants Ltd t/a Hugo West

    • Ruling
    • Upheld
    • 22 July 2015

    endorsed (SAFE) ...". It also featured a logo stating "THE SUNDAY TIMES ESTATE AGENCY of the YEAR

  • Redman Casey Estate Agents Ltd

    • Ruling
    • Upheld
    • 16 September 2015

    that stated “50 YEARS ESTATE AGENCY EXPERIENCE”. On the “CONVEYANCING” page was text that stated

    % of our buyers and sellers would recommend us"; and 2. “50 YEARS ESTATE AGENCY EXPERIENCE” and … they would not. 2. Redman Casey Estate Agents stated that the claims “50 YEARS ESTATE AGENCY EXPERIENCE … claim “50 YEARS ESTATE AGENCY EXPERIENCE” was located in a flash banner underneath the text “Redman

  • Eclectic Financial Solutions Ltd t/a We Buy Any House

    • Ruling
    • Upheld
    • 19 November 2014

    with an Estate Agent because we buy properties direct from the seller, so avoiding expensive EstateAgency fees. We offer a free service and legal representation. The offer we present is the amount

    The complainant, who understood the service operated similarly to an estate agency, challenged … House said their service differed from a traditional estate agency because of the value of the offer … traditional estate agency. Upheld The ASA noted the website included various claims such as "OUR

  • Butters John Bee Ltd

    • Ruling
    • Upheld in part
    • 01 March 2017

    “We’re your local independent award-winning estate agency practice and we’ll give you more than … Winners as ‘Best in North West’ at 2016 ESTAS National Estate Agency Awards. Only agent

    ESTAS National Estate Agency Awards”; and 3. “Only agent in Crewe with viewings 7 … ‘Best in North West’ at the 2016 ESTAS (Estate Agency Awards). They said that the ESTAS awards … were open to any estate agency to enter. 3. Butters John Bee said their Crewe branch employed two

  • Beachwood Properties Ltd t/a Property Purchased Fast

    • Ruling
    • Not Upheld
    • 05 April 2017

    - No Estate Agency Fees - A time scale [sic] to suit you - Any condition accepted - 100% Regulated

    of services ("FREE Valuation - FREE Legal Fees - No Estate Agency Fees," etc.) which

  • Guidance for Estate Agents

    • Advertising guidance

    Standards Estate Agency team. The notice highlights issues we have seen in the property sector in 2017, and

  • Property: Sales and the use of website data

    • Advice online

    and ensure they hold supporting evidence before making such claims (R House Estate Agency Ltd, 20

  • Independence and Impartiality

    • CAP News

    recently, those investigations have been in the estate agency sector, where consumers might infer that … the UK’s largest independent estate agency group”. The ASA noted that, despite trading … , focused primarily on estate agency and independent of any other larger concerns. It considered that

  • Claims of independence or impartiality

    • Advice online

    regional estate agent to describe itself as “part of the UK’s largest independent estateagency group” (because the meaning of the claim was qualified) but could not describe itself as

  • Purplebricks Group plc

    • Ruling
    • Upheld
    • 27 June 2018

    they were a disruptive force in the estate agency market. They said since they started in 2014, the … average estate agency commission that had been charged by traditional agencies had fallen from an … first estate agency to have revealed their fees transparently on their website. They had also recently

  • Offence: Sexualisation and objectification

    • Advice online

    ad for an estate agency which pictured a man’s torso and stated “WOW, WHAT A PACKAGE

  • Purple Bricks Company Ltd t/a Purplebricks

    • Ruling
    • Upheld
    • 05 July 2017

    Arun Estate Agencies Ltd challenged whether the “Fees saved” claims were misleading and could be … said it was the standard convention among high street estate agencies to quote VAT-exclusive prices … street estate agents” would be understood by consumers to cover all estate agencies with a high

  • New Broom Ltd t/a PurpleBricks.com

    • Ruling
    • Upheld in part
    • 30 March 2016

    PurpleBricks.com.Purplebricks.com stated that the market had moved beyond traditional estate agency and the “no sale … estate agency market, which included upfront payment, deferred payment (i.e. nothing to pay upon … percentage fees.Purplebricks.com stated that they did not operate in the traditional estate agency sector

  • International Men’s Day 2018

    • CAP News

    the ASA upheld a complaint for an estate agency which pictured a man’s torso and stated

  • Yorkshires Finest Ltd

    • Ruling
    • Upheld
    • 19 July 2017

    Finest said that the current state of estate agency was wholly different from in the past, and the

  • Pink and Cow

    • Ruling
    • Upheld
    • 07 June 2017

    , challenged whether the ad was misleading. Pink and Cow said that it offered the full online estateagency service for 0.5% with no catches. They said that an online estate agent was very different to a

  • New Broom Ltd t/a Purplebricks

    • Ruling
    • Upheld in part
    • 14 September 2016

    been established. For ad (a), they explained that a Which? survey from 2011 stated that estate agency commissions … %.Purplebricks said that, in contrast, they charged consumers a fixed estate agency fee of £798

  • Purplebricks Group plc

    • Ruling
    • Upheld in part
    • 18 October 2017

    estate agency services.Clearcast said Purplebricks confirmed to them that no commission was paid for